A Methodology for Government Transformation with Enterprise Architecture

A Methodology for Government Transformation with Enterprise Architecture

Pallab Saha (National University of Singapore, Singapore)
Copyright: © 2009 |Pages: 29
DOI: 10.4018/978-1-60566-068-4.ch001
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Abstract

Countries across the world are pushing their frontiers in governance in the move to information economy, and governments play a pivotal role in this transformation. These governments employ modern information and communication technologies to serve the citizens and businesses better. Raising the effectiveness and quality of government services is not only a matter of leading edge technologies; it also involves visionary leadership, clear objectives and sound execution mechanism. The role of Enterprise Architecture in shaping E-Government programmes cannot be overstated. Within the context of Singapore’s e-government initiative, this chapter describes the Methodology for AGency ENTerprise Architecture (MAGENTA), a rigorous, disciplined and structured methodology for development of agency enterprise architectures that enables agencies to align to and fully support the government’s transformation objectives and outcomes. Mechanisms for agencies to align to the overall Government Enterprise Architecture are detailed. The chapter concludes with a set of recommendations for future enhancements and research.
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Introduction

Since early 1990s, governments across the world have initiated movements to exploit and utilize information and communication technologies (ICT) to improve public sector service delivery. This is widely known as electronic government (e-government). According to the World Bank e-government refers to ‘the use by government agencies of information technologies (IT) that have the ability to transform relations with the citizens, businesses and other arms of the government.’ These technologies can facilitate better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information and more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth and cost reduction (The World Bank, 2003).

The adoption of e-government is usually anchored around government modernization programmes. The objectives of such modernization programmes are primarily to improve the way government services to citizens and businesses are delivered coupled with enhanced public sector efficiency. These can be summarized in three words – effectiveness, efficiency and agility (responsiveness). These are achieved through a combination of organizational and IT transformation mechanisms in which governance, management, division of labour, work processes and competencies are all impacted.

This chapter describes the development and implementation of government transformation programmes pertaining specifically to the role of Government Enterprise Architecture (GEA) and its role in e-government activities. The chapter starts with a discussion of benefits and challenges that countries around the world face in embracing e-government. The role of good e-government strategies in addressing key challenges and deriving maximum benefits are also briefly described.

The chapter then examines the current e-government maturity models (stage models). The purpose of this section is to provide a common frame of reference in assessing e-government programmes. This is important as the extent of benefits derived through e-government driven modernization programmes is directly correlated to their maturity levels (Government of Western Australia, 2004; Baum and Di Maio, 2000).

The chapter then identifies and elaborates the role of Enterprise Architecture (EA) in addressing e-government challenges. The manner in which EA supports the modernization programmes by facilitating the governments to move towards higher levels of e-government maturity is discussed (United States Federal Enterprise Architecture Programme Management Office, 2006; Government of British Columbia, 2004). A general mapping of e-government stage models and EA maturity is also presented to demonstrate the high degree of dependency between the two (Kreizman, Baum and Fraga, 2003).

Following the general discussion, the chapter continues to elaborate the aforementioned areas within the context of Singapore. This starts with a brief description of Singapore’s e-government programmes and its evolution over the years (Tan and Gan, 2007). The evolution is mapped to earlier described e-government maturity models. The next section elaborates the EA methodology, called the Methodology for AGency ENTerprise Architecture (MAGENTA) that has been developed for the Singapore Government jointly by the National University of Singapore (NUS) and the Infocomm Development Authority of Singapore (IDA). The contribution of the EA methodology to support government transformation is discussed in detail. This is a first-hand description as the author led the development of MAGENTA (Saha, 2007a). However, any analysis presented in this chapter represents the author’s own opinion.

Finally the chapter concludes with the identification of some plausible areas for future enhancements and research in line with emerging trends.

Complete Chapter List

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Table of Contents
Foreword
John A. Zachman
Preface
Pallab Saha
Acknowledgment
Pallab Saha
Chapter 1
Pallab Saha
Countries across the world are pushing their frontiers in governance in the move to information economy, and governments play a pivotal role in this... Sample PDF
A Methodology for Government Transformation with Enterprise Architecture
$37.50
Chapter 2
Marc M. Lankhorst, Guido I.H.M. Bayens
This chapter describes the development and future directions of a service-oriented reference architecture for the Dutch government. For several... Sample PDF
A Service-Oriented Reference Architecture for E-Government
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Chapter 3
Amit Bhagwat
This chapter introduces the concept of Beacon Architecture as a formalized and ordered grouping of architectural elements, describing the... Sample PDF
Role of Beacon Architecture in Mitigating Enterprise Architecture Challenges of the Public Sector
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Chapter 4
Hong Sik Kim, Sungwook Moon
Quite a good amount of time has been spent seeking appropriate solutions to handle the giant information technology expenditure not only in... Sample PDF
Maturity Model Based on Quality Concept of Enterprise Information Architecture (EIA)
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Chapter 5
Alan Dyer
Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create... Sample PDF
Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity
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Chapter 6
William S. Boddie
An effective enterprise architecture (EA) capability enables an organization to develop sound enterprise plans, make informed human, materiel, and... Sample PDF
The Criticality of Transformational Leadership to Advancing United States Government Enterprise Architecture Adoption
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Chapter 7
Jay Ramanathan
Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked... Sample PDF
Adaptive IT Architecture as a Catalyst for Network Capability in Government
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Chapter 8
Chris Aitken
This chapter describes a design integrity framework for developing models of any entity of interest at various levels of abstraction. The design... Sample PDF
Design Integrity and Enterprise Architecture Governance
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Chapter 9
Dwight V. Toavs
Few government executives can explain the enterprise architecture of his or her agency, and it is rare to find a political executive who is able to... Sample PDF
Policy Mapping: Relating Enterprise Architecture to Policy Goals
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Chapter 10
Klaus D. Niemann
A comprehensive enterprise architecture management has strategic and operative aspects. Strategic tasks cover the identification of appropriate... Sample PDF
Enterprise Architecture Management and its Role in IT Governance and IT Investment Planning
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Chapter 11
Vassilios Peristeras, Konstantinos Tarabanis
Departing from the lack of coherent and ready-to-use models and domain descriptions for public administration, we present here our effort to build a... Sample PDF
The GEA: Governance Enterprise Architecture-Framework and Models
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Chapter 12
Bram Klievink, Wijnand Derks, Marijn Janssen
The ambition of the Dutch government is to create a demand-driven government by means of effective use of information and communication technology.... Sample PDF
Enterprise Architecture and Governance Challenges for Orchestrating Public-Private Cooperation
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Chapter 13
Neil Fairhead, John Good
This chapter provides an approach to Enterprise Architecture that is people-led, as a contrast to being led by technology or modelling methodology.... Sample PDF
People-Led Enterprise Architecture
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Chapter 14
Timothy Biggert
This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business... Sample PDF
Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government's Human Resources Line of Business
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Chapter 15
Scott Bernard, Shuyuan Mary Ho
Government agencies are committing an increasing amount of resources to information security and data privacy solutions in order to meet legal and... Sample PDF
Enterprise Architecture as Context and Method for Designing and Implementing Information Security and Data Privacy Controls in Government Agencies
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Chapter 16
John Mo, Laszlo Nemes
With a plethora of architectures, modelling techniques and methodologies on offer, it is difficult to decide how to begin building an enterprise and... Sample PDF
Architecture Based Engineering of Enterprises with Government Involvement
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Chapter 17
Leonidas G. Anthopoulos
E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but... Sample PDF
Collaborative Enterprise Architecture for Municipal Environments
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Chapter 18
Nigel Martin
This chapter describes the development and use of government enterprise architectures for the framing and alignment of the core business processes... Sample PDF
Government Enterprise Architectures: Enabling the Alignment of Business Processes and Information Systems
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About the Contributors