A Methodology for Situated Analysis and Design

Abstract

This chapter presents a new high level methodology for the analysis and design of information systems specifically to support routine action at the operational level of organizations. The authors argue that traditional methods fail to adequately address the unique requirements of support for routine operational action. The main innovation of the methodology is the use of an action-centred approach derived from recent work on the nature of purposeful human action, and as such, emphasises both the information requirements for action and the dependence of action upon appropriately structured environments. A brief case study illustrates how using the methodology can sensitize the analyst to opportunities to increase human efficiency and effectiveness through lighter weight information systems.