IS/IT Outsourcing

IS/IT Outsourcing

Petter Gottschalk (Norwegian School of Management, Norway)
Copyright: © 2006 |Pages: 12
DOI: 10.4018/978-1-59904-004-2.ch009
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Abstract

Information technology outsourcing—the practice of transferring IT assets, leases, staff, and management responsibility for delivery of services from internal IT functions to third party vendors—has become an undeniable trend ever since Kodak’s 1989 landmark decision. In recent years, private and public sector organizations worldwide have outsourced significant portions of their IT functions, among them British Aerospace, British Petroleum, Canadian Post Office, Chase Manhattan Bank, Continental Airlines, Continental Bank, First City, General Dynamics, Inland Revenue, JP Morgan, Kodak, Lufthansa, McDonnell Douglas, South Australian Government, Swiss Bank, Xerox, and Commonwealth Bank of Australia (Hirsheim & Lacity, 2000). How should firms organize their enterprise-wide activities related to the acquisition, deployment, and management of information technology? During the 1980s, IT professionals devoted considerable attention to this issue, primarily debating the virtues of centralized, decentralized, and federal modes of governance. Throughout the 1980s and 1990s, IT researchers anticipated and followed these debates, eventually reaching considerable consensus regarding the influence of different contingency factors on an enterprise’s choice of a particular governance mode (Sambamurthy & Zmud, 2000).

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Table of Contents
Foreword
Binshan Lin
Preface
Petter Gottschalk
Chapter 1
Petter Gottschalk
In this book we need to develop a general understanding of business firms to enable strategic IS/IT planning. We will present the resource-based... Sample PDF
Theories of the Firm
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Chapter 2
E-Business  (pages 10-53)
Petter Gottschalk
The Internet is an extremely important new technology, and it is no surprise that it has received so much attention from entrepreneurs, executives... Sample PDF
E-Business
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Chapter 3
IS/IT Strategy Work  (pages 54-74)
Petter Gottschalk
Strategy can be defined simply as principles, a broad based formula, applied in order to achieve a purpose. These principles are general guidelines... Sample PDF
IS/IT Strategy Work
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Chapter 4
Strategy Analysis  (pages 75-115)
Petter Gottschalk
Stages 1 to 3 cover strategy analysis in the Y model. While stage 1 is concerned with describing the current IS/IT situation, stage 2 is concerned... Sample PDF
Strategy Analysis
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Chapter 5
Strategy Choice  (pages 116-125)
Petter Gottschalk
When needs for change have been identified and proposals for filling gaps have been developed, alternative actions for improving the current... Sample PDF
Strategy Choice
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Chapter 6
Strategy Implementation  (pages 126-139)
Petter Gottschalk
Stages 6 and 7 cover strategy implementation in the Y model. While stage 6 is concerned with implementing the plan and describing results, stage 7... Sample PDF
Strategy Implementation
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Chapter 7
Sourcing Management  (pages 140-145)
Petter Gottschalk
An important point is made about how strategy was absent from early e-business attempts. The first part of this book described how strategy might be... Sample PDF
Sourcing Management
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Chapter 8
Sourcing Theories  (pages 146-158)
Petter Gottschalk
In Chapter I, general theories of the firm and value configurations of firms were introduced. Here we return to more theories. While theories and... Sample PDF
Sourcing Theories
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Chapter 9
IS/IT Outsourcing  (pages 159-170)
Petter Gottschalk
Information technology outsourcing—the practice of transferring IT assets, leases, staff, and management responsibility for delivery of services... Sample PDF
IS/IT Outsourcing
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Chapter 10
Sourcing Markets  (pages 171-186)
Petter Gottschalk
According to Gartner (2004b), IT infrastructure consolidation and standardization characterized the largest multibillion IT outsourcing contracts... Sample PDF
Sourcing Markets
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Chapter 11
Sourcing Practices  (pages 187-199)
Petter Gottschalk
The rapidly increasing use of outsourcing for IT services, both in the public and private sectors, has attracted much interest from researchers and... Sample PDF
Sourcing Practices
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Chapter 12
Offshore IT Outsourcing  (pages 200-210)
Petter Gottschalk
The shifting geography of business processes can de defined as the third wave of geography-related change in the design and operation of... Sample PDF
Offshore IT Outsourcing
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Chapter 13
Petter Gottschalk
In many organizations, information technology has become crucial in the support, the sustainability, and the growth of the business. This pervasive... Sample PDF
IT Governance as Resource Mobilization
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Chapter 14
Petter Gottschalk
Most scholars seem to agree that a critical part of IT governance is allocation of decision rights. Allocation is concerned with identifying... Sample PDF
IT Governance as Allocation of Decision Rights
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Chapter 15
Petter Gottschalk
Strategy can simply be defined as principles, a broad based formula, to be applied in order to achieve a purpose. These principles are general... Sample PDF
IT Governance as Strategic Alignment
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Chapter 16
Petter Gottschalk
Enterprises implement their governance arrangement through a set of governance mechanisms and an effective IT governance architecture.... Sample PDF
Implementing IT Governance
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Chapter 17
IT Outsourcing Governance  (pages 271-277)
Petter Gottschalk
The overall objective of this chapter is to concentrate on the important issues of strategy, structure, and management of IT outsourcing... Sample PDF
IT Outsourcing Governance
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Chapter 18
Petter Gottschalk
The knowledge-based view of the firm has established itself as an important perspective in strategic management. This perspective builds on the... Sample PDF
Knowledge Management in Governance
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Chapter 19
Case Studies  (pages 292-332)
Petter Gottschalk
The primary learning objective of this term paper assignment is to enable you to practice the application of various techniques that are used in the... Sample PDF
Case Studies
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Conclusions
About the Author