MLA
Huebner, Jim P. "E-Participation and Citizen Relationship Management in Urban Governance: Tools and Methods." Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity, edited by Carlos Nunes Silva, IGI Global, 2013, pp. 247-283. https://doi.org/10.4018/978-1-4666-4169-3.ch013
APA
Huebner, J. P. (2013). E-Participation and Citizen Relationship Management in Urban Governance: Tools and Methods. In C. Silva (Ed.), Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity (pp. 247-283). IGI Global. https://doi.org/10.4018/978-1-4666-4169-3.ch013
Chicago
Huebner, Jim P. "E-Participation and Citizen Relationship Management in Urban Governance: Tools and Methods." In Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity, edited by Carlos Nunes Silva, 247-283. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4169-3.ch013
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