Police Work in Value Shops

Police Work in Value Shops

Petter Gottschalk (Norwegian School of Management, Norway)
DOI: 10.4018/978-1-59904-307-4.ch009
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Abstract

To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts business, and how information systems affect the performance of various component activities within the organization. Understanding how firms differ is a central challenge for both theory and practice of management. For a long time, Porter’s (1985) value chain was the only value configuration known to managers. Stabell and Fjeldstad (1998) have identified two alternative value configurations. A value shop schedules activities and applies resources in a fashion that is dimensioned and appropriate to the needs of the client’s problem, while a value chain performs a fixed set of activities that enables it to produce a standard product in large numbers. Examples of value shops are professional service firms, as found in medicine, law, architecture, and engineering. A value network links clients or customers who are, or wish to be interdependent. Examples of value networks are telephone companies, retail banks, and insurance companies.

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Table of Contents
Foreword
Anne Puonti
Acknowledgment
Petter Gottschalk
Chapter 1
Petter Gottschalk
The public sector is turning to knowledge management, having recognized that they too face competition in funding and from alternative services.... Sample PDF
Knowledge in Police Work
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Chapter 2
Knowledge Management  (pages 25-44)
Petter Gottschalk
Knowledge is an important organizational resource. Unlike other inert organizational resources, the application of existing knowledge has the... Sample PDF
Knowledge Management
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Chapter 3
Petter Gottschalk
As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of... Sample PDF
IT in Knowledge Management
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Chapter 4
Petter Gottschalk
Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications... Sample PDF
Stages of Knowledge Management Systems
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Chapter 5
Petter Gottschalk
Knowledge management, as a field of study, is concerned with simplifying and improving the process of sharing, distributing, creating, capturing... Sample PDF
Officer-to-Technology Systems
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Chapter 6
Petter Gottschalk
Officer-to-officer systems are found at Stage 2 of the stages-of-growth model for knowledge management technology. Information about who knows what... Sample PDF
Officer-to-Officer Systems
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Chapter 7
Petter Gottschalk
Information from knowledge workers is stored and made available to everyone in the police force who is in need of, and eligible for this... Sample PDF
Officer-to-Information Systems
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Chapter 8
Petter Gottschalk
nformation systems solving knowledge problems are made available to knowledge workers and knowledge seekers. Artificial intelligence is applied in... Sample PDF
Officer-to-Application Systems
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Chapter 9
Petter Gottschalk
To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts... Sample PDF
Police Work in Value Shops
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Chapter 10
Petter Gottschalk
Law enforcement is of concern to law firms. A law firm can be understood as a social community specializing in the speed and efficiency in the... Sample PDF
Knowledge Management in Law Firms
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Chapter 11
Policing Research Studies  (pages 283-326)
Petter Gottschalk
Holgersson (2005) identified and described, in his doctoral dissertation, different types of knowledge that are part of police officers’ practice.... Sample PDF
Policing Research Studies
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Conclusion
About the Author