Privacy and Trust in E-Government

Abstract

This chapter explores the challenges, issues, and solutions associated with satisfying requirements for privacy and trust in e-government. Accordingly, the first section presents the background, context, and challenges. The second section delves into the requirements for privacy and trust as seen in legislation and policy. The third section examines available technologies for satisfying these requirements. In particular, as examples, we describe and analyze two solutions being implemented in Canada: the Secure Channel and the Privacy Impact Assessment. We describe some new technologies for privacy policy negotiation and ensuring privacy policy compliance. The fourth section presents two case studies, e-census and e-voting, and shows how these e-government activities can be equipped to protect privacy and engender trust. Finally, the chapter ends with conclusions and suggestions for future research.