Problem Management within Corrective Maintenance

Problem Management within Corrective Maintenance

Mira Kajko-Mattsson (Stockholm University & Royal Institute of Technology, Sweden)
DOI: 10.4018/978-1-59140-047-9.ch002
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Problem management is the dominating process within corrective maintenance. It not only handles software problems but also provides quantitative feedback important for assessing product quality, crucial for continuous process analysis and improvement and essential for defect prevention. Chapter 2 gives a detailed description of the problem management process and its constituent phases, activities, and roles involved. It also provides (1) general definitions on the basic terminology utilized within corrective maintenance, (2) roadmaps visualizing the corrective maintenance from different perspectives, (3) general descriptions of the most important issues within support (upfront maintenance) process – the process tightly collaborating with the problem management process, and finally, (4) it gives a glimpse into Corrective Maintenance Maturity Model (CM3): Problem Management – a process model specialized to only problem management process within corrective maintenance.

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Table of Contents
Macario Polo, Mario Piattini, Francisco Ruiz
Chapter 1
Ned Chapin
This chapter sets out a foundation for the management of software maintenance. The foundation highlights a fundamental for managing software... Sample PDF
Software Maintenance and Organizational Health and Fitness
Chapter 2
Mira Kajko-Mattsson
Problem management is the dominating process within corrective maintenance. It not only handles software problems but also provides quantitative... Sample PDF
Problem Management within Corrective Maintenance
Chapter 3
Fabrizio Fioravanti
One of the emerging techniques for managing software project is eXtreme Programming (XP), which surely is changing the way in which we develop and... Sample PDF
The Impact of eXtreme Programming on Maintenance
Chapter 4
Perdita Stevens
In software design, patterns—that is, structured, named descriptions of good solutions to common problems in context—have become a popular way of... Sample PDF
Patterns in Software Maintenance: Learning from Experience
Chapter 5
William C. Chu, Chih-Hung Chang, Chih-Wei Lu, Yeh-Ching Chung, Hongji Yang, Bing Qiao, Hewijin Christine Jiau
Software standards are highly recommended because they promise faster and more efficient ways for software development with proven techniques and... Sample PDF
Enhancing Software Maintainability by Unifying and Integrating Standards
Chapter 6
Lerina Aversano, Gerardo Canfora, Andrea De Lucia
The Internet is an extremely important new technology that is changing the way in which organizations conduct their business and interact with their... Sample PDF
Migrating Legacy System to the Web: A Business Process Reengineering Oriented Approach
Chapter 7
Norman F. Schneidewind
In order to continue to make progress in software measurement as it pertains to reliability and maintainability, we must shift the emphasis from... Sample PDF
Requirements Risk and Maintainability
Chapter 8
Harry M. Sneed
This chapter deals with the subject of estimating the costs of software maintenance. It reviews the existing literature on the subject and... Sample PDF
Software Maintenance Cost Estimation
Chapter 9
Macario Polo, Mario Piattini, Francisco Ruiz
Software maintenance is the most expensive stage of the software life cycle. However, most software organizations do not use any methodology for... Sample PDF
A Methodology for Software Maintenance
Chapter 10
Francisco Ruiz, Felix Garcia, Mario Piattini, Macario Polo
A Software Engineering Environment (SEE) is quite useful in order to manage the complexity of SM projects, since it can provide the needed services.... Sample PDF
Environment for Managing Software Maintenance Projects
About the Authors