MLA
Chang, Jeffrey, et al. "Process Re-Engineering Success in Small and Medium Sized Enterprises." Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1272-1284. https://doi.org/10.4018/978-1-61520-969-9.ch079
APA
Chang, J., Levy, M., & Powell, P. (2010). Process Re-Engineering Success in Small and Medium Sized Enterprises. In I. Management Association (Ed.), Business Information Systems: Concepts, Methodologies, Tools and Applications (pp. 1272-1284). IGI Global. https://doi.org/10.4018/978-1-61520-969-9.ch079
Chicago
Chang, Jeffrey, Margi Levy, and Philip Powell. "Process Re-Engineering Success in Small and Medium Sized Enterprises." In Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1272-1284. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-969-9.ch079
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