Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective

Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective

Sangmi Chai (State University of New York at Buffalo, USA), T. C. Herath (State University of New York at Buffalo, USA), I. Park (State University of New York at Buffalo, USA) and H. R. Rao (State University of New York at Buffalo, USA)
Copyright: © 2008 |Pages: 25
DOI: 10.4018/978-1-59904-913-7.ch007
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The potential success of e-government depends on its citizens’ adopting on-line services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little research has been carried out regarding; (1) the impact of perceived confidentiality of a user’s information on his/her intention to use the service, and (2) the relationship between intention towards repeated use and satisfaction derived from service performance of government. (3) The moderating effect of demographic characteristics (gender and race difference) on the relationship between a user’s satisfaction, confidentiality and repeated use intention. This paper develops an integrated framework of intentions towards repeated use with a level of confidential information shared by a user as one factor and e-government satisfaction derived from service performance as another factor. The results suggest that a user’s intention to continue using government websites is related to the user’s satisfaction, perceived performance of the website and the requirement for confidential information. This research also confirms that gender difference does moderate the relationship between users’ satisfaction levels and repeated use intention. Race difference has an effect on the strength of the relationship between the user’s perceived confidentiality and repeated use intention.

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Table of Contents
Chapter 1
Kenneth Kraemer, John Leslie King
This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which... Sample PDF
Information Technology and Administrative Reform: Will E-Government be Different?
Chapter 2
Donald Norris, Benjamin A. Lloyd
The authors conducted a comprehensive review of articles on the subject of e-government that were published in refereed scholarly journals through... Sample PDF
The Scholarly Literature on E-Government: Characterizing a Nascent Field
Chapter 3
Ryad Titah, Henri Barki
Despite increased research interest on e-Government, existing research has not adequately addressed two key issues concerning the implementation and... Sample PDF
E-Government Adoption and Acceptance: A Literature Review and Research Framework
Chapter 4
Tony Carrizales, Marc Holzer, Aroon Manoharan
This following chapter highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003... Sample PDF
Worldwide E-Governance: A Longitudinal Assessment of Municipal Websites and the Digital Divide
Chapter 5
Lawrence Pratchett, Melvin Wingfield, Rabia Karakaya
This report from the field analyzes the extent to which local authorities in England and Wales have responded to the e-democracy agenda by examining... Sample PDF
Local Democracy Online: An Analysis of Local Government Websites in England and Wales
Chapter 6
Stowers, Stowers
This chapter examines user help and service navigation features in government websites and compares them across levels of government. These features... Sample PDF
User Help and Service Navigation Features in Government Websites
Chapter 7
Sangmi Chai, T. C. Herath, I. Park, H. R. Rao
The potential success of e-government depends on its citizens’ adopting on-line services and the security of those services. However, despite the... Sample PDF
Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective
Chapter 8
Pippa Norris, John Curtice
This study focuses on the capacity of the Internet for strengthening political activism. The first part summarizes debates about these issues in the... Sample PDF
If You Build a Political Web Site, Will They Come? The Internet and Political Activism in Britain
Chapter 9
Yu-Che Chen, Daniela Dimitrova
This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the... Sample PDF
Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making
Chapter 10
Laurence Monnoyer-Smith
Within the frame of the deliberative democratic theory, development of ICT has been proposed as a solution to enhance discussion in large groups and... Sample PDF
Citizen's Deliberation on the Internet : A French Case
Chapter 11
Jeremy Millard
This paper examines the role of eGovernment in supporting an inclusive society by focusing on how government and eGovernment services are used, and... Sample PDF
E-Government for an Inclusive Society: How Different Citizen Groups use E-Government Services in Europe
Chapter 12
Chan-Gon Kim, Marc Holzer
The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What... Sample PDF
The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy
Chapter 13
Julianne Mahler, Priscilla M. Regan
Over the last 10 years, federal agencies have undergone a major transformation in the way they manage programs and internal administration, in their... Sample PDF
The Evolution of Web Governance in the Federal Government
Chapter 14
Jeffrey Roy
The objectives of this article are twofold: first, to examine the main conceptual dimensions of electronic government (e-government); and secondly... Sample PDF
Service, Security, Transparency and Trust: Government Online or Governance Renewal in Canada?
Chapter 15
Mack C. Shelley II, Lisa E. Thrane, Stuart W. Shulman
A structural equation model analysis of data from a 2003 national random sample survey (n = 478) on informational technology (IT) reveals important... Sample PDF
Generational Differences in Informational Technology Use and Political Involvement: New Directions
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