MLA
Chai, Sangmi, et al. "Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective." E-Government Research: Policy and Management, edited by Donald Norris, IGI Global, 2008, pp. 158-182. https://doi.org/10.4018/978-1-59904-913-7.ch007
APA
Chai, S., Herath, T. C., Park, I., & Rao, H. R. (2008). Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective. In D. Norris (Ed.), E-Government Research: Policy and Management (pp. 158-182). IGI Global. https://doi.org/10.4018/978-1-59904-913-7.ch007
Chicago
Chai, Sangmi, et al. "Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective." In E-Government Research: Policy and Management, edited by Donald Norris, 158-182. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7.ch007
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