A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes

A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes

Chad Lin (Curtin University of Technology, Australia) and Graham P. Pervan (Curtin University of Technology, Australia)
Copyright: © 2001 |Pages: 23
DOI: 10.4018/978-1-878289-90-2.ch001
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Information systems / information technology (hereafter referred to as IS/IT) now represents substantial financial investment for many organisations. Information systems and technology managers have found it increasingly difficult to justify rising IS/IT expenditures. They are often under immense pressure to find a way to measure the contribution of their organisations’ IS/IT investments to business performance, as well as to find reliable ways to ensure that the business benefits from IS/IT investments are actually realised. This problem has become more complex as the nature of IS/IT investments and the benefits they can deliver has evolved over time and has changed rapidly. Furthermore, the evaluation of these IS/IT investments is a complex tangle of financial, organisational, social, procedural and technical threads, many of which are currently either avoided or dealt with ineffectively by organizations (Pervan, 1998). In this chapter we will learn what is IS/IT investment evaluation and benefits management, discuss some of the problems and challenges in this area, review some of the better known approaches to this problem, acknowledge some of the leading authors in the area, and conclude with a summary of the current status of the field and some possible directions for future research and practice.

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Table of Contents
Wim Van Grembergen
Wim Van Grembergen
Chapter 1
Chad Lin, Graham P. Pervan
Information systems / information technology (hereafter referred to as IS/IT) now represents substantial financial investment for many... Sample PDF
A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes
Chapter 2
John Thorp
Information technology is today transforming all aspects of our lives — how we work, shop, play and learn. It is transforming our economic... Sample PDF
The Benefits Realization Approach to IT Investments
Chapter 3
Judy McKay, Peter Marshall
It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and... Sample PDF
The IT Evaluation and Benefits Management Life-Cycle
Chapter 4
Vassilis Serafeimidis
Information technology (IT) and information systems (IS) have become an organizational necessity in order to support routine data processing... Sample PDF
A Review of Research Issues in Evaluation of Information Systems
Chapter 5
Egon Berghout, Theo-Jan Renkema
The evaluation of information technology (IT) investments has been a recognised problem area for the last four decades, but has recently been... Sample PDF
Methodologies for Investment Evaluation: A Review and Assessment
Chapter 6
Vassilis Serafeimidis
Information systems evaluation is embedded in many social and organisational processes, and thus is a particularly complex decision process.... Sample PDF
The Institutional Dimensions of Information Systems Evaluation
Chapter 7
Carla Wilkin, Rodney Carr, Bill Hewett
IT Evaluation is essential, given that the value of investment in the IT industry is currently almost $2 trillion US. There is no doubt that an... Sample PDF
Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation
Chapter 8
Nandish V. Patel
Until the beginning of the 1990s, information systems (IS) were generally viewed as largely a support for business activity and were justified using... Sample PDF
Evaluating Evolutionary Information Systems: A Post-Modernist Perspective
Chapter 9
Soo Kyoung Lim
As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work... Sample PDF
A Framework to Evaluate the Informatization Level
Chapter 10
Kenneth Murphy, Steven John Simon
The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can... Sample PDF
Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
Chapter 11
Michael Rosemann
The management of Enterprise Systems (ES) software consists of two main tasks: the implementation and the use, stabilisation and change of this... Sample PDF
Evaluating the Management of Enterprise Systems with the Balanced Scorecard
Chapter 12
Mahesh S. Raisinghani
This chapter presents a comprehensive model for optimal electronic commerce strategy and extends the relatively novel Analytic Network Process (ANP)... Sample PDF
A Balanced Analysis Approach to Strategic Electronic Commerce Decisions: A Framework of the Evaluation Method
Chapter 13
Wim Van Grembergen, Ronald Saull
The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive... Sample PDF
Information Technology Governance through the Balanced Scorecard
Chapter 14
Bram Meyerson
The pace of business and technological change continues to accelerate and the gap between business requirements and the capability of Information... Sample PDF
Using a Balanced Scorecard Framework to Leverage the Value Delivered by IS
Chapter 15
Peter Verleun, Egon Berghout, Maarten Looijen, Roel van Rijnback
In this chapter, established information resource management theory is applied to improve the development and maintenance of large balanced... Sample PDF
Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company
Chapter 16
Nancy Eickelmann
This chapter describes the integration of the Capability Maturity Model (CMM) and ISO-9126 software measurement frameworks with the National... Sample PDF
Integrating the Balanced Scorecard and Software Measurement Frameworks
Chapter 17
Nancy Eickelmann
Organizations have become increasingly dependent on information technologies to conduct daily operations, achieve competitive advantage and to... Sample PDF
A Comparative Analysis of the Balanced Scorecard as Applied in Government and Industry Organizations
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