The Role of IT and Planning for IT Value

The Role of IT and Planning for IT Value

Han van der Zee (University of Tilburg, Netherlands)
Copyright: © 2002 |Pages: 25
DOI: 10.4018/978-1-930708-08-2.ch002
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Abstract

To determine the value of IT once it has been put into place and used, it is important to understand the context of the application of IT. Basically, the role of IT is to enable strategic change and improve business performance in several dimensions. IT enables the rapid delivery of top-quality, increasingly customized products and services, it supports organizations in meeting high standards in customer care, and it provides the means to compress design and development times in order to be the first to market. IT helps to launch new products more frequently, to explore and enter new markets faster, and to seek new distribution channels. All of these dimensions can give companies a powerful competitive edge, and IT is increasingly woven into them. IT does not stand on its own but contributes to realizing business objectives in today’s competitive, often global environment. To determine the value of IT once it has been put into place and used, it is important to first understand the context of the application of IT since it does not stand on its own but rather contributes to realizing business objectives. The first part of this chapter provides a review of the evolution of the role and application of IT, leading to its role in today’s information-based organization. Secondly, it is obvious that the best value from IT is gained if the “right” investment decisions for IT are made. To make the right decisions about IT in the context of business objectives, organizations need to carry out some form of IT planning. Planning-for-success is therefore the second main subject of this chapter. The evolution of IT planning practices is briefly described, leading to the most important attributes of contemporary, effective IT planning approaches. Finally, the chapter links the distinct roles of IT with the planning and valuation approaches for IT investments in relation to their business purpose.

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Table of Contents
Preface
Ing. Han T.M. van der Zee
Chapter 1
Han van der Zee
Living as we do in the Information Age, an immense amount of information is readily available through high-powered workstations, laptop computers... Sample PDF
The Need to Measure the Value of Information Technology
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Chapter 2
Han van der Zee
To determine the value of IT once it has been put into place and used, it is important to understand the context of the application of IT.... Sample PDF
The Role of IT and Planning for IT Value
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Chapter 3
Han van der Zee
This chapter aims to provide a currently lacking, comprehensive measurement framework, answering the basic questions: What to measure, and How to... Sample PDF
The Link Between IT Planning and IT Valuation: The BtripleE Framework
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Chapter 4
Han van der Zee
In any business a “dashboard” of vital performance indicators is needed to gauge how the company is faring. Such a dashboard, consisting of the... Sample PDF
Measures of the Business Value of IT
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Chapter 5
Han van der Zee
The effectiveness of IT should be related first to the role of IT in supporting and enabling the effective and efficient execution of business... Sample PDF
Measures of the Effectiveness of IT
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Chapter 6
Han van der Zee
The majority of companies, in both the U.S. and Europe, have adopted some kind of federal IT management structure. The federal IT management... Sample PDF
Measures of the Effectiveness and Efficiency of IT Supply
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Chapter 7
An IT Measurement Program  (pages 115-141)
Han van der Zee
Based on the lessons from measurement in other disciplines, and from companies’ experiences with IT measurement programs in the past, it is well... Sample PDF
An IT Measurement Program
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Chapter 8
Benchmarking IT  (pages 142-164)
Han van der Zee
In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the... Sample PDF
Benchmarking IT
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Attributes of Measures
Measuring the Value of IT at ANWB
IT Supply Scorecards of Measures
Author Biography