MLA
Cohen, Laura B., et al. "ScratchPad: A Quality Management Tool for Library Web Sites." Content and Workflow Management for Library Websites: Case Studies, edited by Holly Yu, IGI Global, 2005, pp. 102-126. https://doi.org/10.4018/978-1-59140-533-7.ch005
APA
Cohen, L. B., Calsada, M. M., & Jeziorkowski, F. J. (2005). ScratchPad: A Quality Management Tool for Library Web Sites. In H. Yu (Ed.), Content and Workflow Management for Library Websites: Case Studies (pp. 102-126). IGI Global. https://doi.org/10.4018/978-1-59140-533-7.ch005
Chicago
Cohen, Laura B., Matthew M. Calsada, and Frederick J. Jeziorkowski. "ScratchPad: A Quality Management Tool for Library Web Sites." In Content and Workflow Management for Library Websites: Case Studies, edited by Holly Yu, 102-126. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-533-7.ch005
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