MLA
Parrado, Salvador. "Skills for Electronic Service Delivery in Public Agencies." Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 310-328. https://doi.org/10.4018/978-1-59140-637-2.ch014
APA
Parrado, S. (2005). Skills for Electronic Service Delivery in Public Agencies. In M. Khosrow-Pour, D.B.A. (Ed.), Practicing E-Government: A Global Perspective (pp. 310-328). IGI Global. https://doi.org/10.4018/978-1-59140-637-2.ch014
Chicago
Parrado, Salvador. "Skills for Electronic Service Delivery in Public Agencies." In Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., 310-328. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-637-2.ch014
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