MLA
Soler-Labajos, Neus, and Ana Isabel Jiménez-Zarco. "Social CRM: The Role of Social Media in Managing Customer Relations." Managing Public Relations and Brand Image through Social Media, edited by Anurag Singh and Punita Duhan, IGI Global, 2016, pp. 134-159. https://doi.org/10.4018/978-1-5225-0332-3.ch008
APA
Soler-Labajos, N. & Jiménez-Zarco, A. I. (2016). Social CRM: The Role of Social Media in Managing Customer Relations. In A. Singh & P. Duhan (Eds.), Managing Public Relations and Brand Image through Social Media (pp. 134-159). IGI Global. https://doi.org/10.4018/978-1-5225-0332-3.ch008
Chicago
Soler-Labajos, Neus, and Ana Isabel Jiménez-Zarco. "Social CRM: The Role of Social Media in Managing Customer Relations." In Managing Public Relations and Brand Image through Social Media, edited by Anurag Singh and Punita Duhan, 134-159. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-5225-0332-3.ch008
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