IM Support for Informal Synchronous E-Collaboration

IM Support for Informal Synchronous E-Collaboration

Stefan Hrastinski (Jönköping International Business School, Sweden)
Copyright: © 2008 |Pages: 6
DOI: 10.4018/978-1-59904-000-4.ch054
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Abstract

The aim of this article is to review how IM may be used to support e-collaboration. This is addressed by reviewing studies on IM in both work and in higher education settings. These two settings “share the problem of creating and sustaining a positive work and learning environment” (Haythornthwaite, 2000, p. 201) and by including research from both areas a deeper understanding may be obtained.

Key Terms in this Chapter

Outeraction: “Communicative processes people use to connect with each other and to manage communication, rather than to information exchange” (Nardi et al., 2000, p. 79).

Blended Education: The combination of traditional and online educational approaches.

Online Education: Distance education primarily delivered online.

Chat: Text-based synchronous communication medium.

Synchronous Interaction: Real-time interaction that may be place-independent.

Instant Messaging: Communication medium that can be used to spontaneously interact with others that are online through various types of synchronous media.

Local Virtuality: Co-located people that use technology to communicate (Quan-Haase et al., 2005).

Polychronic Media Use: Using several media simultaneously.

Informal E-Collaboration: Spontaneous brief collaboration mediated by technology among individuals engaged in a common task.

Informal Interaction: “Take place at the time, with the participants, and about the topics at hand” (Fish et al., 1990, p. 2).

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