MLA
Lan, Y., and B. Unhelkar. "Systems and Processes Framework in Global Business Transition." Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, IGI Global, 2008, pp. 846-866. https://doi.org/10.4018/978-1-59904-939-7.ch065
APA
Lan, Y. & Unhelkar, B. (2008). Systems and Processes Framework in Global Business Transition. In F. Tan (Ed.), Global Information Technologies: Concepts, Methodologies, Tools, and Applications (pp. 846-866). IGI Global. https://doi.org/10.4018/978-1-59904-939-7.ch065
Chicago
Lan, Y., and B. Unhelkar. "Systems and Processes Framework in Global Business Transition." In Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, 846-866. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-939-7.ch065
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