Abstract
Telemedicine platforms and systems have gained significant popularity in recent years, offering a wide range of benefits to both healthcare providers and patients. Patient satisfaction plays a crucial role in assessing the success of telemedicine implementations. Telemedicine platforms provide patients with convenient access to healthcare services, allowing them to connect with healthcare providers from the comfort of their homes or workplaces. Telemedicine systems enable patients to consult with specialists who may not be geographically accessible. Telemedicine platforms and systems can significantly impact patient satisfaction by increasing accessibility, reducing wait times, improving communication, and enhancing the overall patient experience. Based on the above, it is intended to systematically review the bibliometric literature on telemedicine platforms and telemedicine systems in patient satisfaction using the Scopus database with the analysis of 94 academic and/or scientific documents
Top2. Methodological Approach
The increased adoption of telemedicine, especially during the COVID-19 pandemic, has led to increased research on its application and effectiveness in healthcare. Consequently, healthcare researchers and professionals have published vast amounts of data on the topic. Therefore, the systematic bibliometric literature review (LRSB) methodology was used since it provides a rigorous and structured method of analyzing and synthesizing large data volumes. In addition, LRSB facilitates the assessment of various methodological approaches employed in studies, thereby ensuring that high-quality and credible data is incorporated in the final reporting.
The Scopus database was used to search for and select relevant resources. This database was selected based on Baas et al.'s (2020, p.377) description of Scopus as one of the “largest curated abstract and citation databases.” It includes a wide range of sources, such as conference proceedings, books, and journal articles covering multiple global and regional research. In addition, an independent Content Selection and Advisory Board indexes high-quality data through rigorous content selection and re-evaluation strategy.
Key Terms in this Chapter
Tele-Ophthalmology: is a branch of telemedicine that delivers eye care through digital medical equipment and telecommunications technology.
Tele-Psychiatry: refers to the use of telecommunications technology (mostly videoconferencing and phone calls) to deliver psychiatric care remotely for people with mental health conditions. It is a branch of telemedicine.
Tele-Cardiology: a modern medical practice that uses the power of telecommunications to achieve the remote diagnosis and treatment of heart disease.
Tele-Surgery: is the ability for a doctor to perform surgery on a patient even though they are not physically in the same location. It is a form of telepresence. A robot surgical system generally consists of one or more arms (controlled by the surgeon), a master controller (console), and a sensory system giving feedback to the user.
Internet of Things: It's a marketing strategy that involves targeting individuals with influence or leadership among potential customers of a brand through specific actions.
Tele-Dentistry: is a combination of telecommunications and dentistry involving the exchange of clinical information and images over remote distances for dental consultation and treatment planning.
Tele-Pathology: is the practice of pathology at a distance. It uses telecommunications technology to facilitate the transfer of image-rich pathology data between distant locations for the purposes of diagnosis, education, and research.
Artificial Intelligence: It refers to the ethical principles and values held by either an individual or a group.
Tele-Radiology: is the transmission of radiological patient images from procedures such as x-rays photographs, Computed tomography, and MRI imaging, from one location to another for the purposes of sharing studies with other radiologists and physicians.
Tele-Dermatology: is a subspecialty in the medical field of dermatology and probably one of the most common applications of telemedicine and e-health.