The Role of Artificial Intelligence in the Automation of Human Resources

The Role of Artificial Intelligence in the Automation of Human Resources

Anjali Rai, Amar Kumar Mishra
DOI: 10.4018/978-1-7998-7959-6.ch011
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Abstract

Organizational effectiveness is dependent on how resourcefully and effectively people, process, and technology unite and bring value at best cost. Artificial intelligence facilitates to automate most of the back office transactional effort in that way enabling rapid service delivery. AI competencies are scaling new heights and changing the way employee work in this ever-changing corporate world. AI has the power to change various employee skill through quick and accurate processing of a large amount of the data from recruitment to talent management.
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Evolution Of Artificial Intelligence In Human Resources

Artificial Intelligence began as a research area in the 1950s, to understand the nature of intelligence in living organisms, exclusively of the humans (Mesquita, L. Daniel, 2018). The increase of the information quantity in the databases, initiate in many practical troubles of optimization, has encouraged the study and relevance of unconventional techniques in the investigate of techniques that can attain good solutions, such as, to conjugate concepts of Optimization and Artificial Intelligence (Cançado, L. Vera, Vendramine F. M. Corrêa, A. Dalila, Oliveira, J. Elizângela, and Castro. P. S. Dagmar, 2017). Recently, much concentration has been given to the machine learning, most likely due to the countless possibilities of automation brought by recent advances in Artificial Intelligence (Nascimento, M. Alexandre, and Queiroz. M.C Anna, 2017). Further, it is anticipated that the force of Artificial Intelligence development will go away from modifying the nature of work, causing transformation in economic mechanisms and business models, which will probably bring impacts to management (Loebbecke, Claudia, and Picot, Arnold, 2015). In human resources areas, this has been one of the most impacted by new trends and is undergoing a major changing in repositioning terms and their new role within organization. Human Resource Management (HRM) has become a strategic movement in organizations (Barreto, M. Leilianne., Silva, P. Maíra, Fischer, L. André, Albuquerque, G. Lindolfo, and Amorim, A.C. Wilson, 2011). HRM has been growing, driven by economic, political, social and mainly technological revolutions, as well as by the demands of competitiveness and operational excellence Cançado, L. Vera, Vendramine F. M. Corrêa, A. Dalila, Oliveira, J. Elizângela, and Castro. P. S. Dagmar,2017).It is essential to comprehend that Human Resources Management (HRM) strategy is concerned with employment policies and practices, which includes recruitment, selection, evaluation, development and retention of employees, as well as recruitment, consultation and negotiation with people (Boxall, Peter, and Purcell, John,2011). The integration of human resources and organization strategies is comprised by depiction of HRM's at the organization's top level of decision-making (Brewster, Chris, and Hegewisch, Ariane, 1994). Thus, the higher the reliability of information, the more confident the decision-making will be. In this perspective, AI comes as a system of tremendous significance, performing as a supporter and powering the effectiveness of the Human Resources (HR) area.

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