Abstract
E-banking offers an ever-alluring response to the pressures by its consumers for more products, services, and 24-hour access to accounts. Additionally, personal e-banking definitely made the banking process convenient as well as less time-consuming than ever before. Therefore, no more standing in the lines or using old check as well as stamp method to pay utility bills. Thus, facilitation has been extended in its true sense within the respective domain by banks across the globe. Digital enterprise transformation facilitates financial services organizations via enabling them to be more secure, compliant, as well as being digital. It modifies the experience of employees, partners, customers, and stakeholders. Theory and research both are important notions. Theory provides the basic structure of propositions and research provides the technique and method to fit the theory in a particular context. It also helps to bring modifications regarding the existing theories.
TopTheoretical Context Of E-Banking
“Electronic banking is a form of banking in which funds are transferred through an exchange of electronic signals rather than through an exchange of cash, checks, or other types of paper documents (Encyclopedia, 2020). According to Banka Ekonomike (2020), “E-banking is a product designed for the purposes of online banking that enables you to have easy and safe access to your bank account”. According to Sergey Yablonsky (2016), “All forms of banking services and transactions performed through electronic means. E-banking includes the systems that enable financial institution customers, individuals or businesses, to access accounts, transact business, or obtain information on financial products and services through a public or private network, including the internet”.
Key Terms in this Chapter
Perceived Risks: Uncertainty a consumer has while using electronic services.
Strategy: A plan of action designed to achieve a long-term or overall aim.
Theory: An idea or set of ideas that is intended to explain facts or events.
Transformation: A marked change in form, nature, or appearance.
Digital Enterprise Transformation: Strategies by which organizations take advantage of information technology to develop digital capabilities.
ICTs: Technologies that provide access to information through telecommunications.
Adoption Issues: The act of embracing ideas or technology.
Enterprise: A business or company.
E-Banking: Online banking, i.e. via the internet.
Reliability: The quality of being trustworthy.
Banking: The services offered by a bank.