Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives

Abstract

This chapter identifies and describes factors that inhibit and promote successful electronic government portal design. These factors are based on a review of recent research on both electronic government initiatives and corporate portal implementations. The result is a generalized framework for government portal design. To test its viability, the framework is used as a lens to analyze a current case study, specifically a portal project led by the Government of Canada to support Canadian youth citizens. The framework offers an effective preliminary construct by which to focus and pinpoint pertinent issues surrounding government portal design.