MLA
Moody, Janette, and David Jordan. "The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction." Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 360-377. https://doi.org/10.4018/978-1-59904-405-7.ch024
APA
Moody, J. & Jordan, D. (2006). The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on the Human Side of Information Technology (pp. 360-377). IGI Global. https://doi.org/10.4018/978-1-59904-405-7.ch024
Chicago
Moody, Janette, and David Jordan. "The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction." In Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., 360-377. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7.ch024
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