Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

Susan K. Lippert (Drexel University, USA)
DOI: 10.4018/978-1-87828-991-9.ch139
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Abstract

This chapter explores the concepts of trust as they relate to computer-aided communications. The author defines trust for interpersonal and for inanimate technology, identifies common factors affecting quality of meaning in communication, and identifies ways businesses can foster and enhance trust independent of the medium of communication.

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