MLA
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1165-1178. https://doi.org/10.4018/978-1-4666-1740-7.ch058
APA
Chiang, L. (2012). Trust and Public Services in E-Government Based on Customer Orientation. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 1165-1178). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch058
Chicago
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." In Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1165-1178. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch058
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