MLA
Troutt, Marvin D., et al. "Usability, Testing, and Ethical Issues in Captive End-User Systems." Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress, edited by Steve Clarke, IGI Global, 2009, pp. 35-43. https://doi.org/10.4018/978-1-60566-136-0.ch003
APA
Troutt, M. D., Druckenmiller, D. A., & Acar, W. (2009). Usability, Testing, and Ethical Issues in Captive End-User Systems. In S. Clarke (Ed.), Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress (pp. 35-43). IGI Global. https://doi.org/10.4018/978-1-60566-136-0.ch003
Chicago
Troutt, Marvin D., Douglas A. Druckenmiller, and William Acar. "Usability, Testing, and Ethical Issues in Captive End-User Systems." In Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress, edited by Steve Clarke, 35-43. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-136-0.ch003
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