How to Use Information Technology Effectively to Achieve Business Objectives

How to Use Information Technology Effectively to Achieve Business Objectives

António Gonçalves (Polytechnic Institute of Setúbal, Portugal), Natália Serra (Polytechnic Institute of Setúbal, Portugal), José Serra (OLISIPO – Formation and Consultancy, Portugal) and Pedro Sousa (Technical University of Lisbon, Portugal)
DOI: 10.4018/978-1-61692-020-3.ch002
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In this chapter the authors show, by using a case study, how it is possible to achieve the alignment between business and Information Technology (IT). It describes several phases of project development, from planning strategy, enterprise architecture, development of businesses supporting tools and keeping dynamic alignment between the business and the IT. The authors propose a framework, framed under an enterprise architecture that guarantees a high level of response to the applications development or configuration as improves its alignment to business by solving some limitations of traditional software development solutions namely: difficulty in gathering clients requirements, which should be supported by the applications; difficulty to connect the organisation processes used to answer the client, which must also be integrated in the applications and the difficulty to develop the applications that can follow the business cycle. To test the approach, this was applied to a real case study consisting in the configuration of an application that manages the relationship with the clients.

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List of Reviewers
Table of Contents
Maria Manuela Cruz-Cunha, João Varajão
Maria Manuela Cruz-Cunha, João Varajão
Chapter 1
Tariq Mahmoud, Jorge Marx Gómez
Nowadays, it becomes more and more critical and essential for the vendors in the business-related markets to tailor their products and software to... Sample PDF
Applying Semantic SOA-Based Model to Business Applications
Chapter 2
António Gonçalves, Natália Serra, José Serra, Pedro Sousa
In this chapter the authors show, by using a case study, how it is possible to achieve the alignment between business and Information Technology... Sample PDF
How to Use Information Technology Effectively to Achieve Business Objectives
Chapter 3
Luis Fernando Ramos Molinaro, Karoll Haussler Carneiro Ramos, Humberto Abdalla Jr., João Mello da Silva, Flávio Elias de Deusx, Annibal Affonso Neto
This chapter aims to present a proposal for a model that supports organizational governance through the alignment of business with Information... Sample PDF
Governance and Management of Information Technology: Decomposing the Enterprise in Modular Building Blocks Based on Enterprise Architecture and Business Oriented Services
Chapter 4
Carlos Páscoa, Pedro Sousa, José Tribolet
Capturing knowledge has always been an objective although known to be costly and time consuming. ontologies, being “an explicit specification of a... Sample PDF
Ontology Construction: Representing Dietz “Process” and “State” Models Using BPMN Diagrams
Chapter 5
Masakazu Ohashi, Mayumi Hori
The purpose of this study is to incorporate the authentication roaming technology with existing social infrastructures from the perspective of users... Sample PDF
Security Management Services Based on Authentication Roaming between Different Certificate Authorities
Chapter 6
Rebecca Angeles
This study looks at the perceived ability of two variables, reciprocal investments and relational interaction, to moderate the relationship between... Sample PDF
Perceived Moderating Ability of Relational Interaction versus Reciprocal Investments in Pursuing Exploitation versus Exploration in RFID Supply Chains
Chapter 7
Ansem Ben Cheikh, Agnès Front, Dominique Rieu
In the current context of globalization and with the increasing need to automate the work, modelling business processes has become essential.... Sample PDF
Reverse-Engineering of Enterprise Business Processes
Chapter 8
Paulo Garrido
This chapter proposes concepts for designing and developing decision support systems that acknowledge, explore and exploit the fact that... Sample PDF
Conversation-Oriented Decision Support Systems for Organizations
Chapter 9
Max E. Stachura, Joseph Wood, Fjorentina Angjellari-Dajci, James M. Grayson, Elena V. Astapova, Hui-Lien Tung, Donald A. Sofge, William F. Lawless
In chapter nine, the authors review a model of the conservation of information (COI) applied to organizations. Following this review, the chapter... Sample PDF
Representing Organizational Conservation of Information: A Review of Telemedicine and e-Health in Georgia
Chapter 10
Meira Levy
A firm’s capability to transfer its existing knowledge to various stakeholders and translate knowledge into action determines its success in today‘s... Sample PDF
A Conceptual Model of a Knowledge Warehouse
Chapter 11
Rick Tijsen, Marco Spruit, Martijn van de Ridder, Bas van Raaij
Over the years many organizations have invested in Business Intelligence (BI) systems. While BI-software enables organization-wide decision support... Sample PDF
BI-FIT: Aligning Business Intelligence End-Users, Tasks and Technologies
Chapter 12
Gabriela Alves, Jorge Neves
This chapter aims to present specific features concerning information management in the Continuous Improvement area of the Americas Long Carbon... Sample PDF
Information Management Process in Continuous Improvement Area at Worldwide Steel Company
Chapter 13
Ricardo Almeida, Américo Azevedo
The new market trends are forcing companies to constantly reorganize their business processes so that they can react quickly to the new economic... Sample PDF
The Needed Adaptability for ERP Systems
Chapter 14
Ethel Mokotoff
Quality is, in real-life, a multidimensional notion. A schedule is described and valued on the basis of a number of criteria, for example: makespan... Sample PDF
Multicriteria Flow-Shop Scheduling Problem
Chapter 15
Rafa Kouki, Robert Pellerin, Diane Poulin
Research about ERP post-implementation and ERP assimilation is very limited. Similarly, scant research investigated ERP experiences in developing... Sample PDF
Beyond ERP Implementation: An Integrative Framework for Higher Success
Chapter 16
Carmen de Pablos Heredero, Mónica de Pablos Heredero
A great number of firms worldwide have invested a lot in the application of ERP systems to modify their business model and be able to offer better... Sample PDF
An Exploratory Analysis for ERPS Value Creation
Chapter 17
Emad Abu-Shanab, Heyam Al-Tarawneh
Enterprise systems are becoming more important as they support the efficiency and effectiveness of operations and reduce cost. In this chapter we... Sample PDF
Production Information Systems Usability in Jordan
Chapter 18
Hedman Jonas, Johansson Björn
Since deployment of Enterprise Systems (ES) such as Enterprise Resource Planning systems (ERPs) within enterprises, both Large Enterprises (LEs) as... Sample PDF
Measuring Utilization of ERP Systems Usage in SMEs
Chapter 19
Ahmed Elragal, Dalia Birry
There has been an increasing interest in ERP systems in both research and practice in the last decade. But unfortunately in many occasions a lot of... Sample PDF
Factors Influencing Users‘ Intention to Continue Using ERP Systems
Chapter 20
Andreja Pucihar, Gregor Lenart, Frantisek Sudzina
The chapter proposes a possible model of criteria for ERP system selection. The proposed model consists of four groups of ERP system selection... Sample PDF
ERP System Selection Criteria: The Case of Companies in Slovenia
Chapter 21
L. Borrajo Enríquez, Pedro Saco, José M. Cotos, Alberto Casal, Christian Larsson
Nowadays, the WWW is playing a vital role in the business world. Most enterprises are becoming digital. Content management systems provide an... Sample PDF
INOVA Framework: A Case Study of the Use of Web Technologies for the Integration of Consulting Techniques and Procedures
Chapter 22
Vojko Potocan, Matjaž Mulej
Modern business environments require innovated business concepts. Meeting them in enterprises’ functioning depends also on creation and... Sample PDF
Crucial Consequences of Un-Holistic Business Information
Chapter 23
Jonatan Jelen, Marko Kolakovic
Google, eBay, Amazon, Facebook, Myspace, Craig’s List and their foreign equivalents, such as the Chinese QQ and Baidu, for example, are ostensibly... Sample PDF
The Social Cost of Social Value Creation: An Exploratory Inquiry into the Ambivalent Nature of Complex Information Technology Intensive Firms
Chapter 24
Rui Rijo, João Varajão, Ramiro Gonçalves
Over the past decade, Contact Centers have experienced exceptional growth. In UK and USA Contact Centers employ about three percent of the working... Sample PDF
Information Systems Projects In Contact Centers
Chapter 25
Pedro Oliveira, Nuno Furtado da Silva, Miguel Mira da Silva
As World economy lingers it is increasingly more important to justify any investment so that available corporate funds are spent wisely. However... Sample PDF
A Process for Estimating the Value of ITIL Implementations
Chapter 26
Ana André, Fernanda Sampaio
Information Systems (IS) Outsourcing has emerged as a strategic option to be considered and has been increasingly adopted by managers. However, many... Sample PDF
Information Systems Outsourcing: Risks and Benefits for Organizations
Chapter 27
José Carlos Cavalcanti
The main objective of this chapter is to present an innovative tool for innovation management with emphasis to the information technology-IT... Sample PDF
INMATE-Innovation Management Technique: An Innovation Management Tool with Emphasis on IT-Information Technology
Chapter 28
Alberto J. Arroyo, José D. Carrillo Verdún
Corporate governance is a key element today in organizations and companies. IT Governance, as a part of corporate governance, plays its role in... Sample PDF
Analysis of IT Governance on Spanish Organizations
Chapter 29
George Draghici, Anca Draghici
Today, product development is a result of a collaborative design process in network. Taking into consideration this fact, a National Research... Sample PDF
Multisite PLM Platform: A Collaborative Design Environment
Chapter 30
Anca Draghici, Monica Izvercianu, George Draghici
This chapter shows a preliminary approach for building a virtual center for entrepreneurship development that will be implemented in a university... Sample PDF
Virtual Center for Entrepreneurship Development
Chapter 31
Hans-Henrik Hvolby, Kenn Steger-Jensen, Erlend Alfnes, Heidi C. Dreyer
The focus of manufacturing planning and control has gradually expanded from (in-house) production activities towards all manufacturing and logistic... Sample PDF
Collaborative Demand and Supply Planning Networks
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