Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council

Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council

Bonnie Wai-yi Cheuk (Improvement Service for the Scottish Local Government, Scotland)
DOI: 10.4018/978-1-60566-652-5.ch065
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Prior to the establishment of the Knowledge Management (KM) strategy, the British Council defined knowledge as objects. Knowledge sharing was about sharing documents and information on the intranet or via global databases. Since December 2002, Dervin’s Sense-Making Methodology has been applied to manage knowledge. Knowledge is seen not as a product that can be transferred from one colleague to another but as a communication practice. This means that shared knowledge has to be interpreted and made sense of by its recipients through genuine dialogue. During this phase of KM implementation, the focus shifted to linking up colleagues and providing space for dialogue through building global communities of practice and virtual teams. This article presents an example of how we have used the theory of Social Networking Analysis as a diagnostic tool to promote knowledge sharing among our newly formed 30-people global leadership team. The three steps we have taken to carry out the exercise and its limitations also are discussed.

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Editorial Advisory Board
Table of Contents
E-Collaboration: Concepts, Methodologies, Tools, and Applications
Ned Kock
Chapter 1
Ned Kock
Electronic collaboration (e-collaboration) is operationally defined here as collaboration using electronic technologies among different individuals... Sample PDF
A Basic Definition of E-Collaboration and its Underlying Concepts
Chapter 2
Christos Bouras, Eri Giannaka, Thrasyvoulos Tsiatsos
E-Collaboration is an important research topic, with a great number of researchers contributing on many aspects. The main reason for this major... Sample PDF
E-Collaboration Concepts, Systems, and Applications
Chapter 3
Thorsten Blecker, Ursula Liebhart
E-collaboration refers to a task-oriented cooperation between individuals by using electronic technologies. In the company’s practice... Sample PDF
Prerequisites for the Implementation of E-Collaboration
Chapter 4
Barrie Jo Price
Computer-mediated collaboration is examined through the lenses of societal change and the dynamic nature of technology. Trends and contributing... Sample PDF
Computer Mediated Collaboration
Chapter 5
Kimiz Dalkir
Computer-mediated communication has become the foremost means of sharing knowledge in today’s knowledge-based economy. However, not all... Sample PDF
Computer-Mediated Knowledge Sharing
Chapter 6
Norm Archer
Communities of practice have been in existence since the days when individual craftsmen got together to share ideas and issues. Eventually, these... Sample PDF
Classification of Communities of Practice
Chapter 7
Andrew Wenn
Communities of practice (CoPs), by their nature, are social entities. Such communities may be large or small, geographically dispersed or located... Sample PDF
Sociotechnical Theory and Communities of Practice
Chapter 8
John Wang, James Yao
Group decision support systems (GDSSs) which aim at increasing some of the benefits of collaboration and reducing the inherent losses are... Sample PDF
Group Decision Support Systems
Chapter 9
Karl A. Hribernik, Klaus-Dieter Thoben, Michael Nilsson
Collaborative working environments (CWE) are widely recognised as representing the next step in the development of collaborative technologies over... Sample PDF
A Generic Definition of Collaborative Working Environments
Chapter 10
John Lim, Yin Ping Yang, Yingqin Zhong
Evvident and growing research interest has been witnessed on the relationship between the use of commputer-based syystemms and effectivve... Sample PDF
Computer-Supported Collaborative Work and Learning: A Meta-Analytic Examination of Key Moderators in Experimental GSS Research
Chapter 11
Orlando J. Olivares
A central theme of this chapter is the following: to better understand the role of the teacher within a computer-supported collaborative learning... Sample PDF
Collaborative vs. Cooperative Learning: The Instructor's Role in Computer Supported Collaborative Learning
Chapter 12
Ned Kock, Pedro Antunes
Government funding of e-collaboration research in both the US and EU seems to be growing. In the EU, a key initiative to promote governmental... Sample PDF
Government Funding of E-collaboration Research in the European Union: A Comparison with the United States Model
Chapter 13
Richard T. Herschel, Ira Yermish
Knowledge transfer has been an important issue for organizational knowledge management programs. This article reviews the plethora of user-generated... Sample PDF
Knowledge Transfer: Revisiting Video
Chapter 14
Daniel H. Schwartz, John M. Flach, W. Todd Nelson, Charlene K. Stokes
The ubiquity of collaboration cannot be overstated. Derived from the Latin collaborare, which means “work with” or through, collaboration is the... Sample PDF
A Use-Centered Strategy for Designing E-Collaboration Systems
Chapter 15
Gwendolyn L. Kolfschoten, Robert O. Briggs, Gert-Jan de Vreede
This article will discuss the added value of capturing and sharing facilitation techniques. Facilitation technique libraries can offer a learning... Sample PDF
Design Patterns for Facilitation in E-Collaboration
Chapter 16
Eric Torkia, Luc Cassivi
Over the last 10 years or so, we have been witnessing a major paradigm shift from the information age to the relationship age (see Table 1).... Sample PDF
E-Collaboration: A Dynamic Enterprise Model
Chapter 17
Umar Ruhi
Reminiscent of the present-day Web vogue and the emergence of a myriad of e-enabled business models, virtual communities of practice are fast... Sample PDF
Social Informatics Framework for Sustaining Virtual Communities of Practice
Chapter 18
Paulo N.M. Sampaio, Ildeberto A. Rodello, Laura M. Rodríguez Peralta, Paulo Alexandre Bressan
Virtual reality (VR) represents a modern human-computer interface consisting of a three-dimensional (3D) environment generated by computer where the... Sample PDF
Customizing Multimedia and Collaborative Virtual Environments
Chapter 19
Wenbing Zhao
For all e-collaboration systems, some degree of concurrency control is needed so that two people do not step on each other’s foot. The demand for... Sample PDF
Concurrency Control in Real-Time E-Collaboration Systems
Chapter 20
Nikos Karacapilidis, Manolis Tzagarakis
Arguing that a vvaryying levvel of formmalityy needs to be offered in syystemms supporting argummentativve collaboration, this article proposes an... Sample PDF
Web-Based Collaboration and Decision Making Support: A Multi-Disciplinary Approach
Chapter 21
Irma Becerra-Fernandez, Martha Del Alto, Helen Stewart
Today, organizations rely on decision makers to produce “mission critical” decisions that are based on inputs from multiple domains. The ideal... Sample PDF
A Case Study of Web-Based Collaborative Decision Support at NASA
Chapter 22
Davy Monticolo, Vincent Hilaire, Samuel Gomes, Abderrafiaa Koukam
Knowledge Management (KM) is considered by many organizations a key aspect in sustaining competitive advantage. In the mechanical design domain, the... Sample PDF
An Ontological Approach to Managing Project Memories in Organizations
Chapter 23
Hyo-Jeong So
Despite the increasing numbers of online courses, there have been several concerns and criticisms related to teaching and learning in e-Learning.... Sample PDF
Designing Interactive and Collaborative E-Learning Environments
Chapter 24
Kevin Gallagher, Robert M. Mason
This article frames the requirements definition phase of systems design as a problem of knowledge transfer and learning between two communities of... Sample PDF
Reframing Information System Design as Learning Across Communities of Practice
Chapter 25
Kam Hou Vat
This manuscript is to provide an action research report on the issues behind the prototyping of a student-centered creative knowledge environment... Sample PDF
Developing REALSpace: Discourse on a Student-Centered Creative Knowledge Environment for Virtual Communities of Learning
Chapter 26
Brian Thoms, Nathan Garrett, Mariana Soffer, Terry Ryan
This article reports on action research that implements online learning community (OLC) software to foster conversation at a specific graduate... Sample PDF
Resurrecting Graduate Conversation through an Online Learning Community
Chapter 27
Ewan Oiry
Is it still possible to draw up a state of arts about collaborative technologies? For 20 years now, reflections on these technologies have become... Sample PDF
Collaborative Technologies, Applications, and Uses
Chapter 28
Javier Soriano, Rafael Fernández, Miguel Jiménez
Traditionally, collaboration has been a means for organizations to do their work. However, the context in which they do this work is changing... Sample PDF
Characterization and Classification of Collaborative Tools
Chapter 29
Sanjiv D. Vaidya, Priya Seetharaman
The article is organized in the following manner. The first section reviews concerned literature relevant to the use of ECT in organizations. The... Sample PDF
A Macro-Level Approach to Understanding Use of E-Collaboration Technologies
Chapter 30
Karl A. Hribernik, Klaus-Dieter Thoben, Michael Nilsson
Through emerging technological developments, the human being is increasingly becoming liberated in his or her role as a knowledge worker, becoming... Sample PDF
Technological Challenges to the Research and Development of Collaborative Working Environments
Chapter 31
José-Rodrigo Córdoba
It has not been long since the use of information technologies and systems has pervaded group processes inn organizations. There is a vast amount of... Sample PDF
Using Collaborative Technology in Group Facilitation
Chapter 32
Michael Stefanone
This chapter focuses on whether computer-mediated communication (CMC) tools are actually working to increase the overall level of participation... Sample PDF
Emergent Networks in Computer-Supported Groups
Chapter 33
Elizabeth Murphy, Thérèse Laferriere
this chapter considers some of the issues related to the adoption of online synchronous communication tools and proposes strategies to help deal... Sample PDF
Adopting Tools for Online Synchronous Communication: Issues and Strategies
Chapter 34
Elizabeth Avery Gomez, Dezhi Wu, Katia Passerini, Michael Bieber
Team-based learning is an active learning instructional strategy used in the traditional face-to-face classroom. Web-based computer-mediated... Sample PDF
Utilizing Web Tools for Computer-Mediated Communication to Enhance Team-Based Learning
Chapter 35
Decision Support Software  (pages 440-447)
John Wang, Huanyu Ouyang, Chandana Chakraborty
Throughout the years many have argued about different definitions for DSS; however they have all agreed that in order to succeed in the... Sample PDF
Decision Support Software
Chapter 36
Vanessa Paz Dennen, Tatyana G. Pashnyak
Weblogs, commonly known as “blogs,” are Web sites that feature a series of dated posts appearing in reverse chronological order. They may be... Sample PDF
Blogging Technology and its Support for E-Collaboration
Chapter 37
María José Luzón
Although scientific research has always been a social activity, in recent years the adoption of Internet-based communication tools by researchers... Sample PDF
Academic Weblogs as Tools for E-Collaboration Among Researchers
Chapter 38
Lai-Chen Lu, Ching-Long Yeh
Collaborative e-learning delivers many enhancements to e-learning technology; it enables students to collaborate with each other and improves their... Sample PDF
Collaborative E-Learning Using Semantic Course Blog
Chapter 39
Lisa Kervin, Jessica Mantei, Anthony Herrington
This chapter examines blogging as a social networking tool to engage final year preservice teachers in reflective processes. Using a developed Web... Sample PDF
Blogs as a Social Networking Tool to Build Community
Chapter 40
Esrom Adriano Irala, Patrica Lupion Torres
This chapter belongs to the context of the computer-mediated communication (CMC) for language teaching and learning. Since the introduction of this... Sample PDF
The Use of the CMC Tool AMANDA in the Teaching of English
Chapter 41
Clint Bowers, Peter A. Smith, Jan Cannon-Bowers, Denise Nicholson
Virtual worlds and massively multiplayer online games are becoming a useful tool for distributed teams. From providing a common working place, to... Sample PDF
Using Virtual Worlds to Assist Distributed Teams
Chapter 42
Michael Chilton, Roger McHaney
Videoconferencing (VC) is primarily a synchronous, long distance, e-collaboration tool. Although it offers interpersonal features with some degree... Sample PDF
Videoconferencing as an E-Collaboration Tool
Chapter 43
Qinyu Liao, Xin Luo
This article introduces the background of IM as an e-collaboration tool, discusses the utilization of IM in organizations for different... Sample PDF
Instant Messaging as an E-Collaboration Tool
Chapter 44
James Yao, John Wang
In the late 1960s, a new type of information system came about: model-oriented DSS or management decision systems. By the late 1970s, a number of... Sample PDF
Group Support Systems as Tools for HR Decision Making
Chapter 45
Jacqueline A. Gilbert
The World Wide Web (WWW) was initially written as a “point and click hypertext editor” (Berners-Lee, 1998, para. 2). Used as a search device by... Sample PDF
Collaboration Intricacies of Web 2.0 for Training Human Resource Managers
Chapter 46
Dongsong Zhang, Paul Benjamin Lowry
Globalization has led to the increasing use of organizational teams comprising individuals with diverse cultural backgrounds. Existing research... Sample PDF
Issues, Limitations, and Opportunities in Cross-Cultural Research on Collaborative Software in Information Systems
Chapter 47
Kiyoshi Kiyokawa
The main goal of this chapter is to give characteristics, evaluation methodologies, and research examples of collaborative augmented reality (AR)... Sample PDF
Human Communication in Collaborative Augmented Reality Systems
Chapter 48
Reinhard Bernsteiner, Herwig Ostermann, Roland Staudinger
This article explores how social software tools can offer support for innovative learning methods and instructional design in general, and those... Sample PDF
Facilitating E-Learning with Social Software: Attitudes and Usage from the Student's Point of View
Chapter 49
Edward Dieterle, Chris Dede, Karen Schrier
As the digital-aged learners of today prepare for their post-classroom lives, educational experiences within classrooms and outside of schools... Sample PDF
"Neomillennial" Learning Styles Propagated by Wireless Handheld Devices
Chapter 50
Bjørn Erik Munkvold
While the e-collaboration term only dates back a few years, its roots can be traced back at least two decades to the research and development in... Sample PDF
Levels of Adoption in Organizational Implementation of E-Collaboration Technologies
Chapter 51
Sharon A. Cox, John S. Perkins
Since knowledge retrieval takes place at the interface between social interaction and technology (Gammelgaard & Ritter, 2005) successful systems of... Sample PDF
The Role of E-Collaboration Systems in Knowledge Management
Chapter 52
T. Rachel Chung, Kwangsu Cho
Electronic knowledge repository systems are fundamental tools for supporting knowledge management (KM) initiatives (Alavi, 2000; King, Marks, &... Sample PDF
E-Collaboration-Based Knowledge Refinement as a Key Success Factor for Knowledge Repository Systems
Chapter 53
Frances Deepwell, Virginia King
In this chapter, we consider two multi-institution, multinational education research projects in Europe that used a variety of technology to... Sample PDF
E-Research Collaboration, Conflict and Compromise
Chapter 54
Bobby E. Waldrup
The purpose of this article is to blend previous research in the fields of e-collaboration and fraud examination. Specifically, compensatory... Sample PDF
E-Collaboration as a Tool in the Investigation of Occupational Fraud
Chapter 55
P. Sasi Kumar, P. Senthil, G. Kannan, A. Noorul Haq
E-collaboration technologies are broadly defined as electronic technologies that enable collaboration among individuals engaged in a common task... Sample PDF
The Support of E-Collaboration Technologies for a Blood Bank
Chapter 56
Rakesh Biswas, Jayanthy Maniam, Edwin Wen Huo Lee, Shashikiran Umakanth, Premalatha Gopal Das
This is an illustrative process description of a collaborative project utilizing a multidisciplinary approach. The requirement for collaboration... Sample PDF
Electronic Collaboration Toward Social Health Outcomes
Chapter 57
Simon French, Clare Bayley, Nan Zhang
The early designs for crisis management decision support systems used data-based or model-based methodologies and architectures. We argue that the... Sample PDF
Web-Based Group Decision Support for Crisis Management
Chapter 58
Florian Heidecke, Andrea Back
Multinational pharmaceutical companies are facing the challenge of finding the right balance between local responsiveness and global integration. A... Sample PDF
A Reference Model for E-Collaboration within the Dispersed Sales Force Training Process in Multinational Companies
Chapter 59
Hanne Westh Nicolajsen, Jorgen P. Bansler
This chapter examines how people in organizations appropriate new computer-based media, that is, how they adopt, recon?gure, and integrate advanced... Sample PDF
Evolving Information Ecologies: The Appropriation of New Media in Organizations
Chapter 60
Jaime Ortiz
The current globalization wake requires countries to cope with their deficiencies in international competencies to become credible political actors... Sample PDF
E-Collaboration for Internationalizing U.S. Higher Education Institutions
Chapter 61
Christine Marrett
nformation communication technologies (ICTs) have facilitated institutional collaboration in distance education. Based on the study, Institutional... Sample PDF
Experiences in Collaboration in Distance Education from the Caribbean, Looking Beyond Electronic
Chapter 62
Kara L. Orvis, Andrea L.R. Lassiter
In collaborative learning, interaction among learners is essential for effective knowledge acquisition and increased understanding. Computer... Sample PDF
Computer-Supported Collaborative Learning: The Role of the Instructor
Chapter 63
Maria A. Mamede-Neves
This chapter aims at critically analyzing distance education and the interactions between ICT, teaching, and knowledge structures based on the... Sample PDF
Contribution of Psychopedagogy to the Inclusion of ICT in the Pedagogical Environment
Chapter 64
Robert Hooker, Carmen Lewis, Hugh Smith, Molly Wasko, James Worrell, Tom Yoon
In this article, we focus on the role of brokers as the essential facilitators of e-collaboration. E-lance brokers are Web-based and serve as online... Sample PDF
Governing E-Collaboration in E-Lance Networks
Chapter 65
Bonnie Wai-yi Cheuk
Prior to the establishment of the Knowledge Management (KM) strategy, the British Council defined knowledge as objects. Knowledge sharing was about... Sample PDF
Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council
Chapter 66
Sudhir H. Kale, Mark T. Spence
More than half a billion users across the globe have availed themselves of e-dating services. This chapter looks at the marketing and cross-cultural... Sample PDF
A Trination Analysis of Social Exchange Relationships in E-Dating
Chapter 67
Kenneth L. Hacker, Shana M. Mason, Eric L. Morgan
The objective of this article is to examine how the inequalities of participation in network society governmental systems affect the extent that... Sample PDF
Digital Disempowerment in a Network Society
Chapter 68
Lior Fink
This article develops an organizational view of the roles and impacts of e-collaboration. Drawing upon the dynamic capabilities perspective... Sample PDF
Coordination, Learning, and Innovation: The Organizational Roles of e-collaboration and their Impacts
Chapter 69
Frédéric Adam, Jean-Charles Pomerol, Patrick Brézillon
In this article, a newspaper company which has implemented a computerised editorial system is studied in an attempt to understand the impact that... Sample PDF
How Groupware Systems Can Change How an Organisation Makes Decisions: A Case Study in the Publishing Industry
Chapter 70
Peter Bertok, Xinjian Xu
In a rapidly changing world, continuous adoption of new practices is crucial for survival; organizations embracing the latest technologies have a... Sample PDF
Infrastructure Support for Smart Organizations: Integration of Web Service Partners in Heterogeneous Environments
Chapter 71
Anupam Ghosh, Jane Fedorowicz
E-collaboration, defined as “collaboration among individuals engaged in a common task using electronic technologies” (Kock, Davison, Ocker, &... Sample PDF
Governance Mechanisms for E-Collaboration
Chapter 72
Youngjin Kim
The leadership role facilitates group process by structuring group interaction. How leadership affects group performance in GSS settings remains one... Sample PDF
Supporting Distributed Groups with Group Support Systems: A Study of the Effect of Group Leaders and Communication Modes on Group Performance
Chapter 73
Faezeh Afshar, John Yearwood, Andrew Stranieri
This chapter introduces an approach, ConSULT (Consensus based on a Shared Understanding of a Leading Topic), to enhance group decision-making... Sample PDF
A Tool for Assisting Group Decision-Making for Consensus Outcomes in Organizations
Chapter 74
Halbana Tarmizi, Gert-Jan de Vreede, Ilze Zigurs
Organizations have the potential to achieve advantage through communities of practice (COPs) initiatives. However, establishing and sustaining COPs... Sample PDF
Leadership Challenges in Communities of Practice: Supporting Facilitators Via Design and Technology
Chapter 75
Amit V. Deokar, Omar F. El-Gayar
The complexities involved in managing intrafunctional as well as interfunctional activities have triggered many organizations to deploy large... Sample PDF
Business Process Management Systems for Supporting Individual and Group Decision Making
Chapter 76
Anne C. Rouse
A marked development in the last decade has been the growth of “virtual organizations” (or “extended enterprises”), where a network of service... Sample PDF
Managing E-Collaboration Risks in Business Process Outsourcing
Chapter 77
Fredrik Elgh, Staffan Sunnersjo
With today’s high product variety and shorter life cycles in automobile manufacturing, every new car design must be adapted to existing production... Sample PDF
An Ontology Approach to Collaborative Engineering For Producibility
Chapter 78
Tatjana Takševa Chorney
Computer-mediated communication (CMC) and the properties of the online environment in general are inherently suited to help educators... Sample PDF
The World Wide Web and Cross-Cultural Teaching in Online Education
Chapter 79
Dorothy Leidner, Maryam Alavi
Knowledge management approaches have been broadly considered to entail either a focus on organizing communities or a focus on the process of... Sample PDF
The Role of Culture in Knowledge Management: A Case Study of Two Global Firms
Chapter 80
Anita Blanchard
This study examines how a listserv affects its members’ sense of community (SOC) with the sponsoring organization. It was expected that the listserv... Sample PDF
Listserv Implementation and Sense of Community: The Relationships with Increased Knowledge and Face-to-Face Interaction
Chapter 81
Nitin Agarwal, Huan Liu, Jianping Zhang
In Golbeck and Hendler (2006), authors consider those social friendship networking sites where users explicitly provide trust ratings to other... Sample PDF
A Study of Friendship Networks and Blogosphere
Chapter 82
Wei Li, Alexandre Ardichvili, Martin Maurer, Tim Wentling, Reed Stuedemann
The purpose of this qualitative study is to explore how national (Chinese) cultural factors influence knowledge sharing behavior in virtual... Sample PDF
Impact of Chinese Culture Values on Knowledge Sharing Through Online Communities of Practice
Chapter 83
Norhayati Zakaria
Many multinational companies (MNCs) have inevitably assembled and employed global virtual teams (GVTs) to leverage their work performance. GVTs are... Sample PDF
Using Computer Mediated Communication as a Tool to Facilitate Intercultural Collaboration of Global Virtual Teams
Chapter 84
Dorrie DeLuca, Susan Gasson, Ned Kock
Using the theoretical lens of compensatory adaptation theory, this study examines how organizational problem-solving teams adapt to lean media and... Sample PDF
Adaptations that Virtual Teams Make so that Complex Tasks Can Be Performed Using Simple E-Collaboration Technologies
Chapter 85
Lynne D. Roberts, Leigh M. Smith, Clare M. Pollock
Once connected to the Internet, there is a myriad of virtual communities that an individual can connect to, interact within and become a member of.... Sample PDF
Modelling Stages of Behaviour in Social Virtual Communities
Chapter 86
Susanne Croasdaile
In the world of education, many occasions necessitate interorganizational collaboration. Geographical distance and time constraints are challenges... Sample PDF
Inter-Organizational E-Collaboration in Education
Chapter 87
Linda Seward, Vickie Harvey, Joseph Carranza
A two-part assignment was designed which paired students together using e-mail technology that required them to engage in peer teaching. This... Sample PDF
Computer-Mediated Communication that Brings Learning into the Present: Gender Differences in Status Differentials and Self-Disclosure in Online Peer Teaching
Chapter 88
Charlene K. Stokes, Joseph B. Lyons, Daniel H. Schwartz, Stephanie D. Swindler
In support of our proposition, the following article will begin with examples of diverse areas of business that have been impacted by... Sample PDF
An Adaptive Workforce as the Foundation for E-Collaboration
Chapter 89
Javier Soriano, Genoveva López, Rafael Fernández
More and more often organizations tend to behave like dynamically reconfigurable networked structures that carry out their tasks by means of... Sample PDF
Collaborative Development Environments
Chapter 90
Christoph Dorn, Schahram Dustdar, Giovanni Giuliani, Robert Gombotz, Ke Ning, Sébastien Peray
As it has been observed in the recent decade, collaborating teams become ever more unstable, less tightly coupled and more distributed and mobile.... Sample PDF
Interaction and Context in Service-Oriented E-Collaboration Environments
Chapter 91
Az-Eddine Bennani
The literature review shows two main research groups using various models making it possible to explore this impact. The first falls under the... Sample PDF
Reconsidering IT Impact Assessment in E-Collaboration
Chapter 92
Niall Hayes, Mike Chiasson
Many recent management programmes have sought to establish organisation-wide collaborations that connect people in different functional and... Sample PDF
A Research Agenda for Identity Work and E-Collaboration
Chapter 93
Beth L. Hewett, Russell J. Hewett
This chapter discusses instant messaging (IM) as a valuable digital tool that has influenced business communication practices at least as much as... Sample PDF
Instant Messaging (IM) Literacy in the Workplace
Chapter 94
Rafael Prikladnicki, Roberto Evaristo, Jorge Luis Nicolas Audy, Marcelo Hideki Yamaguti
Distributed IT projects exhibit certain features that make them fundamentally different from traditional co-located projects, not only involving... Sample PDF
Risk Management in Distributed IT Projects: Integrating Strategic, Tactical, and Operational Levels
Chapter 95
Norhayati Zakaria
This article will be organized as follows: in the first section, I will introduce the phenomenon of globally distributed collaboration, or what I... Sample PDF
Managing Intercultural Communication Differences in E-Collaboration
Chapter 96
Pierre Hadaya, Robert Pellerin
Based on the literature on the diffusion of innovations and on information systems, and building on emerging concepts in electronic collaboration... Sample PDF
Determinants of Manufacturing Firms' Intent to Use Web Based Systems to Share Inventory Information with their Key Suppliers
Chapter 97
Ilsang Ko, Lorne Olfman, Sujeong Choi
We defined electronic collaboration as consisting of two major activities: electronic information sharing (EIS) and electronic cooperation (ECo). We... Sample PDF
The Impacts of Electronic Collaboration and Information Exploitation Capability on Firm Performance: Focusing on Suppliers using Buyer-Dominated Interorganizational Information Systems
Chapter 98
Deepak Khazanchi, Ilze Zigurs
The management of virtual projects is fundamentally different from that of traditional projects. Furthermore, the research in this area comes from... Sample PDF
Patterns for Effective Management of Virtual Projects: Theory and Evidence
Chapter 99
John McAvoy, Tom Butler
During a longitudinal participant observation study of a virtual software development team, a strange paradox was noted. A new software development... Sample PDF
A Paradox of Virtual Teams and Change: An Implementation of the Theory of Competing Commitments
Chapter 100
Ying-Chieh Liu, Janice Burn, Susan Stoney
The results from prior studies on the effectiveness of virtual teams (VTs) are ambiguous and show that few studies have built upon previous findings... Sample PDF
Meta-Analysis Research on Virtual Team Performance
Chapter 101
Jamie S. Switzer
In face-to-face interactions, people generally form impressions by focusing on a variety of nonverbal cues. Increasingly, however, people are... Sample PDF
Impression Formation in Computer-Mediated Communication and Making a Good (Virtual) Impression
Chapter 102
Norman E. Youngblood, Joel West
Collaborative writing is an important element of the virtual workplace. While it is sometimes enough to e-mail a document back and forth between... Sample PDF
Collaborative Writing Tools in the Virtual Workplace
Chapter 103
Neny Isharyanti
Studies in computer-mediated communication (CMC) have shown that it has the potential to provide opportunities for ESL learners to actively... Sample PDF
Interactional Modifications in Internet Chatting
Chapter 104
Xinchun Wang
Although the pedagogical advantages of online interactive learning are well known, much needs to be done in instructional design of applicable... Sample PDF
What Factors Promote Sustained Online Discussions and Collaborative Learning in a Web-Based Course?
Chapter 105
Sedat Akayoglu, Arif Altun
This chapter aims at describing the patterns of negotiation of meaning functions in text-based synchronous computer-mediated communication by using... Sample PDF
The Functions of Negotiation of Meaning in Text-Based CMC
Chapter 106
Mirjam Weder
Online communities such as newsgroups and mailinglists are constructed around a common interest and a shared set of norms that regulates... Sample PDF
Form and Function of Metacommunication in CMC
Chapter 107
Brian Whitworth
Spam, undesired and usually unsolicited e-mail, has been a growing problem for some time. A 2003 Sunbelt Software poll found spam (or junk mail) has... Sample PDF
Spam as a Symptom of Electronic Communication Technologies that Ignore Social Requirements
Chapter 108
Mark A. Fuller, Roger C. Mayer, Ronald E Pike
This chapter explores the role media effects and familiarity play in the development of trust in CMC environments. As team members interact with one... Sample PDF
Media and Familiarity Effects on Assessing Trustworthiness: “What Did They Mean By That?”
Chapter 109
Karen Sobel Lojeski, Richard R. Reilly
Virtual distance is a multidimensional perceptual construct resulting from key elements that promote a sense of distance in e-collaborative work... Sample PDF
Understanding Effective E-Collaboration Through Virtual Distance
Chapter 110
José-Rodrigo Córdoba
In the era of globalization, the use of technologies like the Internet has created possibilities for individuals to interact across geographical... Sample PDF
Trans-Disciplinary Collaboration and Information Systems
Chapter 111
Adriana S. Vivacqua, Jana Moreira de Souza
Recent research has noted that individuals engage in multiple collaborations simultaneously and have difficulties managing these different contexts.... Sample PDF
The Vineyard Approach: A Computational Model for Determination of Awareness Foci in E-Mail-Based Collaboration
Chapter 112
Hong-Mei Chen, Qimei Chen, Rick Kazman
Electronic Customer Relationship Management (ECRM) systems focus on a website as the interaction channel for creating a one-to-one relationship with... Sample PDF
The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment
Chapter 113
Huizhang Shen, Jidi Zhao, Wayne W. Huang
Review on group decision support systems (GDSS) indicates that traditional GDSS are not specifically designed to support mission-critical group... Sample PDF
Mission-Critical Group Decision-Making: Solving the Problem of Decision Preference Change in Group Decision- Making Using Markov Chain Model
Chapter 114
Richard Baskerville
This article develops an analytical framework for new forms of information warfare that may threaten commercial and government computing systems by... Sample PDF
Hacker Wars: E-Collaboration by Vandals and Warriors
Chapter 115
Sung Bok Park, Ha Sung Hwang
Since the emergence of new forms of communities in cyberspace, many scholars have attempted to define the nature of those communities—online, cyber... Sample PDF
Reconfiguration of Communities in Cyberspace
Chapter 116
John D. Murphy, Alanah J. Davis, Justin M. Yurkovich
This chapter introduces Collaboration Engineering as an approach to developing more effective collaborative sessions for interdisciplinary teams.... Sample PDF
Engineering for Interdisciplinary Collaboration
Chapter 117
Adriana Andrade Braga
This chapter explores the possibilities and limitations of nethnography, an ethnographic approach applied to the study of online interactions... Sample PDF
Nethnography: A Naturalistic Approach Towards Online Interaction
Chapter 118
Jeffrey J.P. Tsai, Jia Zhang, Jeff J.S. Huang, Stephen J.H. Yang
This article presents an intelligent social grouping service for identifying right participants to support CSCW and CSCL. We construct a three-layer... Sample PDF
Supporting CSCW and CSCL with Intelligent Social Grouping Services
Chapter 119
Ioakim (Makis) Marmaridis
Enabling interorganizational collaboration for SMEs holds a lot of promise for increased competitiveness and global reach in a connected economy... Sample PDF
A Methodology and Framework for Extending Mobile Transformations to Mobile Collaborations for SMEs
Chapter 120
Kevin E. Dow, Ralph H. Greenberg, Penelope Sue Greenberg
Even though research in e-collaboration and participative budgeting have drawn from different theoretical backgrounds and have very different... Sample PDF
Developing Synergies between E-Collaboration and Participant Budgeting Research
Chapter 121
Martin Weller, James Dalziel
This chapter looks at some of the areas of tension between the new social networking, Web 2.0 communities and the values of higher education. It... Sample PDF
Bridging the Gap Between Web 2.0 and Higher Education
Chapter 122
Steve Wheeler
The use of group oriented software, or groupware, encourages students to generate their own content (McGill et al, 2005) and can foster supportive... Sample PDF
Destructive Creativity on the Social Web: Learning through Wikis in Higher Education
Chapter 123
Levent Yilmaz
This chapter presents a set of requirements for next generation groupware systems to improve team cooperation and awareness in distance learning... Sample PDF
Collaborative Technology: Improving Team Cooperation and Awareness in Distance Learning for IT Education
Chapter 124
Janice Whatley, Elena Zaitseva, Danuta Zakrzewska
This chapter introduces peer reviewing as a form of collaborative online learning, which can be used in higher education. Peer reviewing encourages... Sample PDF
Student Motivation in International Collaboration: To Participate or Not to Participate?
Chapter 125
Thomas M. Schmidt, Michael Shaw
Differing methods of course development can lead to widely varying results. The University of Phoenix develops courses for both on-campus and online... Sample PDF
A New Model for OnLine Doctoral Course Development with Faculty Quality Assessment
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