The Wicked Relationship Between Organisations and Information Technology

The Wicked Relationship Between Organisations and Information Technology

Gill Mallalieu (University of Sunderland, UK), Clare Harvey (University of Sunderland, UK) and Colin Hardy (University of Sunderland, UK)
Copyright: © 2002 |Pages: 23
DOI: 10.4018/978-1-931777-14-8.ch016
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The concept of the “wicked problem” is useful in coming to terms with any studies, which involve people, organisations and information technology. It helps to define the shortcomings of traditional positivist approaches in areas which display social complexity. This paper describes how the relationship between an organisation’s business processes and its legacy IT systems is considered under the RAMESES project as a wicked problem. The way in which this conceptualisation has led the authors to adopt the grounded theory methodology is discussed. The particular, detailed method undertaken within this framework is outlined; some results presented and conclusions about the success of the approach are drawn.

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Table of Contents
Mehdi Khosrow-Pour
Mehdi Khosrow-Pour
Chapter 1
Thekla Rura-Polley, Ellen Baker
This chapter first examines the role of collaboration and collective learning in regional and industry-wide innovation and how remote... Sample PDF
Extending Collaboration Support Systems: Making Sense in Remote Innovation
Chapter 2
Robert Neilson
The purpose of this chapter is threefold. First, it seeks to establish a conceptual link between three distinct bodies of literature dealing with... Sample PDF
Conceptual Linkages: An Analysis of the Organizational Learning, Collaborative Technology and Intellectual Capital Literature
Chapter 3
Ned Kock
Given the prominent role that information processing seems to play in organizational processes, and the assumption that information processing... Sample PDF
Process Improvement and Knowledge Communication
Chapter 4
Ned Kock
As discussed in previous chapters, one of the main reasons why such explosion of information flow is taking place is the specialization of... Sample PDF
The Effects of Collaborative Technologies
Chapter 5
William J. Doll, Xiaodong Deng
User participation seems especially important in the development of collaborative work systems where the technology is used by a work group to... Sample PDF
The Collaborative Use of Information Technology: End-User Participation and System Success
Chapter 6
Victoria C. Johnson, Sherwood R. Wang
In the last several years, the National Weather Service (NWS) has undergone a massive modernization and reorganization effort, substantially... Sample PDF
Promoting Collaboration among Trainers in the National Weather Service
Chapter 7
Lina Zhou, Dongsong Zhang
Driven by the collaborative technology, COllaborative SYstems (COSY) facilitate information management in the organizations. In face of the dynamic... Sample PDF
A KM-Enabled Architecture for Collaborative Systems
Chapter 8
Ann Majchrzak, Ronald E. Rice, Nelson King, Arvind Malhotra, Sulin Ba
How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team... Sample PDF
Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool
Chapter 9
Bjørn Erik Munkvold
The chapter presents an analysis of the alignment process of the adoption of collaboration technology and related organizational change identified... Sample PDF
Alignment of Collaboration Technology Adoption and Organizational Change: Findings from Five Case Studies
Chapter 10
Elaine Ferneley
Informal channels for the exchange of information have long been recognised as important (Menzel, 1959; Wilson, 1981; Kuhlthau, 1991; Root, 1988;... Sample PDF
Information Retrieval Using Collaborating Multi-User Agents
Chapter 11
R. K.Y. Li, S. T. Cheng, R. J. Willis
Over the past few years the enormous advances in multimedia and Internet technology have started to affect how we live, play, enjoy and conduct our... Sample PDF
A Framework for the Implementation of a Collaborative Flexible Learning Environment for Academic Institutions
Chapter 12
Terry Anthony Byrd
The value of information technology (IT) in today’s organizations is constantly debated. Researchers and practitioners have examined organizations... Sample PDF
Information Technology, Core Competencies and Sustained Competitive Advantage
Chapter 13
Carlos J. Costa, Manuela Aparicio
A major purpose of an electronic meeting system (EMS) is recording data, which allows the production of an immediate and unbiased report. But... Sample PDF
Fitting EMS to Organizations
Chapter 14
Guy Pare, Line Dube
Virtual arrangements are proposed as a way for organizations to face the challenges of the upcoming century and to operate both efficiently and... Sample PDF
Ad Hoc Virtual Teams: A Multi-disciplinary Framework and a Research Agenda
Chapter 15
Ardis Hanson
The University of South Florida (USF) Libraries consist of five separate entities, two located at regional campuses in St. Petersburg and Sarasota... Sample PDF
Overcoming Barriers in the Planning of a Virtual Library: Recognising Organisational and Cultural Change Agents
Chapter 16
Gill Mallalieu, Clare Harvey, Colin Hardy
The concept of the “wicked problem” is useful in coming to terms with any studies, which involve people, organisations and information technology.... Sample PDF
The Wicked Relationship Between Organisations and Information Technology
Chapter 17
Ellen R. Foxman, William T. Schiano
Much coverage of the Internet focuses on undesirable, sometimes intrusive, communication, often referred to as “spam.” Spam has been decried as... Sample PDF
Inspecting Spam: Unsolicited Communications on the Internet
Chapter 18
Andrey Naumenko, Alain Wegmann
Presented work describes technologically supported solution that helps people in a workgroup to deal with information related to their common... Sample PDF
Application of Information Management with Meeting Automation Tool
Chapter 19
Mikael Wiberg, Ake Gronlund
We use a distributed cognition perspective to analyse mobile CSCW (computer supported co-operative work) among service technicians at a telecom... Sample PDF
A Distributed Cognition Analysis of Mobile CSCW
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