Wiring Watkins University: Does IT Really Matter?

Wiring Watkins University: Does IT Really Matter?

Andy Borchers (Kettering University, USA)
Copyright: © 2006 |Pages: 22
DOI: 10.4018/978-1-59140-509-2.ch012
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This case describes the “wiring” of Watkins University (a fictional name for a real Midwestern university) between 1997 and 2003 as the university responded to competitive pressures in the higher education market. After describing the University and the competitive challenges it faced, the case takes the student into a strategy session between the organization’s CFO, CTO and Provost as they review progress on four key initiatives: Web based teaching, student laptop program, a Web based ERP implementation and a proposed “one card” system. Questions are raised as to acceptance of the technology, the impact of these initiatives on the organization’s strategic posture and competitiveness, IT budget planning, and future steps for the organization to take.

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Table of Contents
Chapter 1
Amy Scott Metcalfe
In this chapter, I discuss the economic and political implications of knowledge management in higher education. First, I examine the linkages... Sample PDF
The Politcal Economy of Knowledge Management in Higher Education
Chapter 2
Lisa A. Petrides, Lilly Ngyuen
While the pressure of public accountability has placed increasing pressure on higher education institutions to provide information regarding... Sample PDF
Knowledge Management Trends: Challenges and Opportunities for Educational Institutions
Chapter 3
John Milam
This chapter provides an introduction to the use of ontologies and taxonomies in higher education. After a brief introduction to the nature of... Sample PDF
Ontologies in Higher Education
Chapter 4
George S. McClellan, Gary A. Cruz, Amy Scott Metcalfe, Richard L. Wagoner
While the strategic goals of Knowledge Management might seem new to the academy, higher education has been central to the growing Knowledge Economy... Sample PDF
Toward Technological Bload and Academic Technocracy: The Information Age and Higher Education
Chapter 5
Richard L. Wagoner
The implementation of knowledge management systems at universities can be tremendously costly in terms of both human and capital resources. One... Sample PDF
We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome
Chapter 6
José L. Santos
In this study, a selected university’s capacity to provide necessary and meaningful information under a KM framework in order to guide it through... Sample PDF
Institutional Research (IR) Meets Knowledge Management
Chapter 7
Lucie Sommer
Structuration theory, which examines the relationship between local and institutional structures, and organizational theory specific to the higher... Sample PDF
Revealing Unseen Organizations in Higher Education: A Study Framework and Application Example
Chapter 8
Veronica Diaz, Patricia McGee
This chapter analyzes the emergence of learning objects as a dynamic and interactive relationship between technology and the organization. We... Sample PDF
Distributed Learning Objects: An Open Knowledge Management Model
Chapter 9
Richard Smith, Brian Lewis, Christine Massey
Universities, among the oldest social institutions, are facing enormous pressures to change. There have always been debates about the university... Sample PDF
Policy Processes for Technological Change
Chapter 10
Bongsug Chae, Marshall Scott Poole
“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such... Sample PDF
Enterprise System Development in Higher Education
Chapter 11
Kandis M. Smith
The diffusion of an innovation takes, on an average, 25 years in an educational setting. Many factors contribute to this slow acceptance rate.... Sample PDF
Higher Education Culture and the Diffusion of Technology in Classroom Instruction
Chapter 12
Andy Borchers
This case describes the “wiring” of Watkins University (a fictional name for a real Midwestern university) between 1997 and 2003 as the university... Sample PDF
Wiring Watkins University: Does IT Really Matter?
Chapter 13
Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos
Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget... Sample PDF
Challenges of Complex Information Technology Projects: The MAC Initiative
Chapter 14
Bing Wang, David Paper
This case study documents an organizational change intervention concerning the implementation of a novel information technology at a... Sample PDF
A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces
Chapter 15
Amy Scott Metcalfe
The case studies presented offer several perspectives from which to better understand knowledge management in higher education. The questions... Sample PDF
Discussion Questions for the Case Studies
Selected Bibliography
KM Glossary
About the Authors