World Wide Web Site Design and Use in Public Management

World Wide Web Site Design and Use in Public Management

Carmine Scavo (East Carolina University, USA)
Copyright: © 2003 |Pages: 32
DOI: 10.4018/978-1-59140-060-8.ch013
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Abstract

The World Wide Web (Web) has been widely adopted by local governments as a way to interact with local residents. The promise and reality of Web applications are explored in this chapter. Four types of Web utilizations are analyzed—bulletin board applications; promotion applications; service delivery applications; and citizen input applications. A survey of 145 municipal and county government websites originally conducted in 1998 was replicated in 2002. These data are used to examine how local governments are actually using the Web and to examine the evolution of Web usage over the four years between the first and second survey. The chapter concludes that local governments have made progress in incorporating many of the features of the Web but that they have a long way to go in realizing its full promise.

Complete Chapter List

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Table of Contents
Preface
G. David Garson
Chapter 1
Alana Northrop
This chapter first points out the need for a reader on information technology by reviewing the importance given computing education by MPA programs... Sample PDF
Information Technology and Public Administration: The View from the Profession
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Chapter 2
Bruce Rocheleau
Information systems are becoming more involved in politics due to the growth of the World Wide Web, electronic government, and the increasing... Sample PDF
Politics, Accountability, and Governmental Information Systems
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Chapter 3
Stephen H. Holden
Federal agencies rely extensively on information technology (IT) to perform basic missions. Arguably, public administration should be driving the... Sample PDF
The Evolution of Information Technology Management at the Federal Level: Implications for Public Administration
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Chapter 4
Patricia Diamond Fletcher
The strategic management practices required for the use of information and information technologies under the Paperwork Reduction Act of 1995 (P.L.... Sample PDF
The Realities of the Paperwork Reduction Act of 1995: A Government-Wide Strategy for Information Resources Management
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Chapter 5
George T. Duncan, Stephen F. Roehrig
Government agencies collect and disseminate data that bear on the most important issues of public interest. Advances in information technology... Sample PDF
Mediating the Tension between Information Privacy and Information Access: The Role of Digital Government
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Chapter 6
E-Government: An Overview  (pages 120-138)
Shannon Howle Schelin
Information technology has fundamentally altered many aspects of daily life, including interactions with the government. The role of the Internet... Sample PDF
E-Government: An Overview
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Chapter 7
Donald F. Norris
In this study, I examine the adoption, penetration and impacts of the adoption of leading-edge information technologies in American local... Sample PDF
Leading-Edge Information Technologies and American Local Governments
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Chapter 8
James E. Swiss
The most widely accepted normative model of “good” public management is often called results-based management. It encourages planning and target... Sample PDF
Information Technology as a Facilitator of Results-Based Management in Government
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Chapter 9
Carl Grafton, Anne Permaloff
Almost any public sector task employing a computer can be accomplished more efficiently with a variety of tools rather than any single one. Basic... Sample PDF
Computer Tools for Better Public Sector Management
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Chapter 10
Michael L. Vasu, Ellen Storey Vasu
The integration of computing into survey research and focus groups in research and practice in public administration and related fields is the focus... Sample PDF
Survey Research, Focus Groups, and Information Technology in Research and Practice
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Chapter 11
T. R. Carr
Geographic information systems emerged in the 1970s and have become significant decision-making tools as their capabilities have been enhanced. This... Sample PDF
Geographic Information Systems in the Public Sector
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Chapter 12
Charles L. Prysby, Nicole D. Prysby
The increasing use of electronic mail in the workplace has generated important legal questions for public organizations. The legal questions... Sample PDF
Electronic Mail in the Public Workplace: Issues of Privacy and Public Disclosure
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Chapter 13
Carmine Scavo
The World Wide Web (Web) has been widely adopted by local governments as a way to interact with local residents. The promise and reality of Web... Sample PDF
World Wide Web Site Design and Use in Public Management
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Chapter 14
G. David Garson
Research questions are outlined, forming the dimensions of a research agenda for the study of information technology (IT) in public administration.... Sample PDF
Toward an Information Technology Research Agenda for Public Administration
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Doing Online Research in Public Administration
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