What is Artificial Intelliegence

Academic libraries' reference services have continued to diversify thanks to digital technologies. The use of digital technologies to support reference services in academic libraries is covered in this chapter. The study is a review of published works in scholarly journals. The study's conclusions indicate that there is a shift toward digital references globally. Emails, Facebook, and Twitter were the most widely used technologies, although real-time reference services powered by artificial intelligence technology were rarely used. Some users favoured in-person reference services they concurred that digital reference services were superior. The chapter highlighted how academic libraries frequently struggle with inadequate financing, outdated infrastructure, and a lack of user and staff education. The study suggests making investments in the infrastructure of digital technology and educating library users on the advantages of utilizing digital reference services.