Normally is viewed as stages of life-cycles with five phases: problem identification and motivation (define the specific problem and its value), definition objectives for an ERP solution (what is possible and feasible), design and development (new constructs and models), demonstration (how to support the use activity), and evaluation (how the system responds to the problem).
Published in Chapter:
Human Factors That Lead Successful Implementations of ERP Systems: Guidelines for IT Project Managers of Higher Education Institutions
Gabriela Gerón-Piñón (University of Monterrey, Mexico), Pedro Solana-González (University of Cantabria, Spain), Sara Trigueros-Preciado (University of Cantabria, Spain), and Daniel Pérez-González (University of Cantabria, Spain)
Copyright: © 2020
|Pages: 28
DOI: 10.4018/978-1-7998-1279-1.ch020
Abstract
Although Latin America has exhibited lately the largest growth in terms of ERP adoption rate worldwide, there is a gap in the literature focused in examining the success and underlying causes of such adoptions. After an extensive literature review, the authors found little evidence of studies oriented to the study of human factors in ERP projects in higher education institutions (HEIs) in the region, which is the aim of this study. It is known that the success of these projects is limited, and that the failure rate is high (between 60% and 90%). Therefore, it is worth identifying the human factors that may serve as reference for the HEIs that are planning to implement these systems. This work compiles the experiences of experts who have participated in projects at universities in Latin American countries, establishing a set of unique features and the specific factors to lead successful ERP projects.