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What is Feedback of Experience (Rex)

Handbook of Research on Decision Sciences and Applications in the Transportation Sector
The Rex corresponds to a thorough examination of the circumstances leading to the occurrence of events contrary to security. This is an approach that aims to highlight the shortcomings, dysfunctions and incompatibilities of the safety system and to formulate proposals likely to avoid such situations or reduce their consequences. This is not only to learn lessons to define effective short-term corrective security measures, but also to capitalize and develop knowledge of human and material behaviour in the medium term. Feedback corresponds to a dynamic process of collecting, storing, analyzing and exploiting data relating to situations contrary to safety (accident or incident). This is a causal analytical study of the various factors involved in the genesis of incidents or accidents. Feedback allows for a better understanding of the mechanisms leading to insecurity events. Its aim is to take advantage of the lessons of past experience to improve the level of safety by implementing the appropriate preventive and corrective measures in order to avoid the reproduction of such risky scenarios.
Published in Chapter:
Human Factors Affecting Railway Safety: Approach for Considering Human Errors in Investigations
Habib Hadj-Mabrouk (University Gustave Eiffel, France)
DOI: 10.4018/978-1-7998-8040-0.ch004
Abstract
While the consideration of human factors in the railway feedback of experience (REX) process is becoming a new priority, the procedures are far from systematic, and the methodologies remain uncertain. Inspired in particular by the works of Reason and Rasmussen and supported by application examples from the field of railway safety, the human error analysis approach proposed to improve the level of safety of rail transport systems involves three complementary levels. Before the accident, the first level of “contextual analysis” makes it possible to study the various factors favouring the production of the human error at the origin of the accident. During the accident and in the face of a critical situation, the second level of “cognitive analysis” focuses on finding and examining the human errors involved in the human cognitive process. Finally, after the accident, the last level of “behavioural analysis” focuses on the evaluation of the consequences and damage caused to humans, to the system, and to their environment.
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