a technological approach which supports organizational knowledge through employing information and communication technology (ICT) such as databases and intranet. Its use of ICT enables capturing, codifying, storing, distribution and reuse of knowledge.
Published in Chapter:
The Use of Social Technology to Support Organisational Knowledge
Fayez Hussain Alqahtani (Queensland University of Technology, Australia), Jason Watson (Queensland University of Technology, Australia), and Helen Partridge (Queensland University of Technology, Australia)
Copyright: © 2012
|Pages: 25
DOI: 10.4018/978-1-61350-168-9.ch008
Abstract
In the current economy, knowledge has been recognized to be a valuable organisational asset, a crucial factor that aids organisations to succeed in highly competitive environments. Many organisations have begun projects and special initiatives aimed at fostering better knowledge sharing amongst their employees. Not surprisingly, information technology (IT) has been a central element of many of these projects and initiatives, as the potential of emerging information technologies such as Web 2.0 for enabling the process of managing organisational knowledge is recognised. This technology could be used as a collaborative system for knowledge management (KM) within enterprises. Enterprise 2.0 is the application of Web 2.0 in an organisational context. Enterprise 2.0 technologies are web-based social software that facilitate collaboration, communication, and information flow in a bidirectional manner: an essential aspect of organisational knowledge management. This chapter explains how Enterprise 2.0 technologies (Web 2.0 technologies within organisations) can support knowledge management. The chapter also explores how such technologies support the codifying (technology-centred) and social network (people-centred) approaches of KM, towards bridging the current gap between these two approaches.