What is PCR

The world as we knew it has changed forever as a result of the COVID-19 pandemic. Tourist service providers had to adjust their services to the mandatory changes imposed by authorities' regulations and consistently with the demand of service users. This chapter focuses on detecting those potentially lasting changes and mark the new parameters in the tourism sector. The qualitative research chosen consisted of in-depth interviews with hotel and restaurant managers in the tourism industry of the four provinces of Galicia (Northwest Spain). Based on the theoretical review, the first conclusion is that, although tourism has been affected many times, whether by pandemics, economic crises, or even terrorist attacks, it is an industry that bounces back quickly and so far, regardless of the magnitude of the events that have affected it, always goes back to its previous level. In that regard, the answers obtained in the empirical part of the study show a great passivity in the industry. The supply has not made, nor do they foresee any structural changes to address the changes in the demand.