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What is Service Factors

Chapter 162
Encyclopedia of E-Commerce Development, Implementation, and Management
Service factors are major elements behind service improvements. This study considers three service factors namely order processing performance, logistics performance and customer service.
Published in Chapter:
Impact of E-Commerce in B2B Physical Distribution: Diffusion of Innovations Perspective
Ramakrishnan Ramanathan (University of Bedfordshire Business School, UK), Usha Ramanathan (Nottingham Trent University, UK), and Tuğçe Karpuzcu (Nottingham University Business School, UK)
Copyright: © 2016 |Pages: 15
DOI: 10.4018/978-1-4666-9787-4.ch162
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