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What is Street-Level Bureaucrats

Emerging Developments and Technologies in Digital Government
frontline public service workers (e.g., police officers, teachers, social workers) who directly implement government policies and interact with citizens. They hold considerable autonomy in decision-making, significantly influencing policy outcomes and public service experiences. This concept emphasizes their pivotal role in bridging policy directives with real-world applications and challenges.
Published in Chapter:
Digital Public Intrapreneurship and Digital Public Entrepreneurship
Maxime Cuillerier (École Nationale d'Administration Publique, Canada)
Copyright: © 2024 |Pages: 37
DOI: 10.4018/979-8-3693-2363-2.ch013
Abstract
This chapter provides an examination of the landscape of entrepreneurship within public administration, focusing on the integration and implications of digital technologies. It begins with the historical evolution of public sector entrepreneurship, identifying milestones and shifts towards more inclusive and innovative practices. The chapter transitions to the emergent field of digital entrepreneurship and intrapreneurship, underscoring the transformative potential of digital technologies in public organizations. The chapter presents concepts, theoretical frameworks, and definitions for understanding the dynamics of digital entrepreneurship within the public sector. Emphasis is placed on the roles of digital public entrepreneurs and intrapreneurs, whose efforts are pivotal in navigating challenges and seizing the opportunities from the digital era. The chapter concludes by presenting the strategic importance of fostering a culture of innovation and adaptability within public institutions, aiming to enhance service delivery and public value creation in an increasingly digital world.
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