What is Technology Adoption Model

This chapter examines how a public library in the Midwestern USA adapted to the COVID-19 pandemic. Staff employed the research skills learned in their library science education to explore minimal-contact programming, through virtual and hybrid formats, and continued to provide library services to the community with minimal disruption. Following naturalistic observation of the library in its hybrid state and semi-structured interviews with its staff, the experiences of the librarians and community are considered through the theoretical lenses of social connectedness, the technology adoption model, and learning theory. Unique benefits of the public library, as a physical space, as a virtual destination, and as a hybrid between them are discussed.