Are provided through complex interaction of technology materiality, human agency, and the contextual procedures within an organizational environment.
Published in Chapter:
How Can I Help You Today?: The Rise of Virtual Assistants in Human Resources Management
Dragos Vieru (Teluq University, Canada), Simon Bourdeau (Université du Québec à Montréal, Canada), Mickaël Ringeval (Université du Québec à Montréal, Canada), and Tobias Jung (Deloitte Consulting, Germany)
Copyright: © 2022
|Pages: 26
DOI: 10.4018/978-1-7998-9418-6.ch002
Abstract
The pandemic context has fast-tracked the digital transformation of many organizations that pursued to dramatically change their organizational processes to survive in a global digital economy. While virtual assistants (VA), a specialized artificial intelligence-based chatbot, such as Alexa or Siri, have penetrated our private lives, many organizations are still trying to understand and evaluate why and how to integrate these technologies into their employees' workday. The study explores whether VAs can be used to support human resources (HR) trainee management software in a German organization and how it can be done. Four key HR areas of self-service, onboarding, training, and knowledge management were explored. Interviews were conducted to analyze which VAs' functions can be reused to support trainee management software in these four areas. The technology affordances and constraints theory were used to analyze data collected. The results showed that a VA's functions can support trainee management software especially in the areas of self-service, onboarding, and training.