What is To-Be Processes

When an organization decides that it is time to invest in a digital transformation journey or even in an enterprise resource planning (ERP) software, it is going to make a big decision. This will significantly impact most elements that contribute to its success and growth. Organized and structured planning and preparation will be required from different aspects. This chapter describes the key success—or failure—factors in implementation focusing on small and medium enterprises (SMEs). SMEs usually have limited time, resources, skills, and budget compared to large firms. Throughout the journey of transformation, they need to focus on scoping and contracting phases distinguishing between digital transformation and regular information technology contracts. This chapter defines the building blocks to have a successful transformation. Contracting and scoping are considered at the heart of managing the complete digital transformation journey.