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What is Tourist Trust

Impact of New Media in Tourism
Tourist beliefs on the credibility and reliability of tourism destinations and services.
Published in Chapter:
Instagram Influencers in Social Media-Induced Tourism: Rethinking Tourist Trust Towards Tourism Destination
Rizalniyani Abdul Razak (Universiti Tunku Abdul Rahman, Malaysia) and Nur Aliah Mansor (Universiti Malaysia Kelantan, Malaysia)
Copyright: © 2021 |Pages: 10
DOI: 10.4018/978-1-7998-7095-1.ch009
Abstract
Social media-induced tourism happens when a traveller visits a destination/attraction after being exposed to certain social media content. A user-generated content (UGC) provider, such as a social media influencer, has been identified as the initial motivator in social media-induced tourism. Social media influencers generate persuasive messages for their followers and are typically sources of credibility. In destination marketing and tourism destination studies, the UGC of social media influencers is significantly related to the destination image, destination brand, tourist trust, and tourist expectations. Of particular interest for Instagram influencers, this chapter proposes a conceptual framework to describe the role of the Instagram influencer in inducing his/her followers to travel and suggests a guide for future research.
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