What is Virtual Service

A study was conducted to examine the opportunities and challenges offered by COVID-19 on academic libraries during closure. Telephone interviews were conducted with 75 academic librarians to understand their reaction to library closure. The opportunities and challenges experienced were unpacked to show how academic librarians took advantage of imminent closure to continue offering services. It was discovered that physical buildings were closed, and some librarians were visiting the library to assist patrons virtually. The major opportunity was the introduction or enhancement of virtual services. The major drawback was the non-circulation of print resources and unavailability of seating space for patrons. The author recommended that institutions should provide internet connectivity for librarians to assist patrons from home.