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I would like to inform you about a recent publication by IGI Global:
Title: Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and StructuringAuthor(s)/Editor(s): Anca Sailer (IBM, USA); Ruchi Mahindru (IBM, USA); Yang Song (Microsoft, USA); Xing Wei (Inmobi, USA)
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