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Web-Enabling for Competitive Advantage: A Case Study of Himalayan Adventures
Luvai Motiwalla (University of Massachusetts Lowell, USA) and Azim Hashimi (University of Massachusetts Lowell, USA)
Copyright: © 2003
|Pages: 289EISBN13: 9781605664446|DOI: 10.4018/978-1-59140-061-5.ch018
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Abstract
This case emphasis is on the reduction of the logistical aspects of adventure travel and increase in the customer base by using the Web-enabling information technology resources. A global travel company, Himalayan Adventures (HA), based in Pakistan wants to build a one-stop electronic commerce store for its customers. Through this website, HA hopes to provide all of their travel services, visa details, health and safety insurance, weather information, flight reservations, police registration, currency exchange, travel itineraries, sale and purchase of equipment, souvenirs and communication requirements. To implement the online store for HA, the owner, Abdul Bari, is planning to utilize the Porter electronic business model in analyzing the market needs, and identifying the appropriate information technology to gain a strategic advantage. This project, once implemented, will compliment the already existing HA brick model with a bricks-and-clicks model. On the initial investment of $70,000 per year for three years, the incremental net present value created by the project is $174,079.