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Top2. Methodology
In order to reach our objective of proposing a model of a health portal user-centered, we followed a research process developed in six phases. The first phase consisted in a review of the literature on web portals and contents, in particular, the contents applied to user-centered health portals.
In the second phase, we identified user groups through a stakeholder analysis of a health portal (Freeman, 2010). This approach identified stakeholders groups in order to be able to reflect their wants and needs.
The third step involved the survey of the major health portals and their main features, using a qualitative research documentary study (Myers, 2008).
In the fourth and fifth stages we build the Conceptual Model and implemented the prototype using a content management tool. For these phases we applied a design research methodology (Vaishnavi & Kuechler, 2004).
In the sixth and last stage, we proceeded to the evaluation of the concept of a central calendar interface for a health portal. Figure 1 illustrates schematically the steps followed in this methodological approach.
Top3. Literature Review
The literature review combines three approaches divided as Table 1 shows.
Table 1. Literature review summary
Technology |
Kavanagh, 2004
DiBona & Ockman, 1999
AMA, 2012
Casson and Ryan, 2006
Hoepman and Jacobs, 2007
Xie et al., 2004
Riehle, 2010
Hwang, 2005
Aparicio & Costa, 2012
|
People |
Stoner et al., 1995
Eysenbach & Diepgen, 1998
Xie, 2009
Makinen & Jaakkola, 2003
Pratt et al., 2006
Schmeer, 1999
|
Services |
Detlor, 2000
Daniel & Ward, 2005
Jafari & Sheehan, 2003
Tatnall, 2007
Bellas et al., 2004
Sullivan, 2004
Katz & Moyer, 2004
Weingart et al., 2006
Adler, 2006
|