Swift Trust in Web Vendors: The Role of Appearance and Functionality

Swift Trust in Web Vendors: The Role of Appearance and Functionality

Xin Li (University of North Carolina at PemBrook, USA), Guang Rong (Clemson University, USA) and Jason B. Thatcher (Clemson University, USA)
Copyright: © 2009 |Pages: 21
DOI: 10.4018/joeuc.2009092205
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Abstract

With the growth of product search engines such as pricegrabber.com, Web vendors have many more casual visitors. This research examines how Web vendors may foster “swift trust” as a means to convert casual visitors to paying customers. We examine whether perceptions of Web sites’ appearance features (normality, social presence and third-party links) and functionality features (security, privacy, effort expectancy and performance expectancy) positively relate to swift trust in a Web vendor. Using a quasi-experimental research design, we empirically test the proposed relationships. Based on an analysis of 224 respondents, we found appearance and functionality features explained 61% of the variance in swift trust. The article concludes with a discussion of findings and implications.

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