MLA
Chan, Peter C., et al. "Aligning Six Sigma and ITIL to Improve IT Service Management." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1750-1765. https://doi.org/10.4018/978-1-61520-965-1.ch602
APA
Chan, P. C., Durant, S. R., Gall, V. M., & Raisinghani, M. S. (2010). Aligning Six Sigma and ITIL to Improve IT Service Management. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 1750-1765). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch602
Chicago
Chan, Peter C., et al. "Aligning Six Sigma and ITIL to Improve IT Service Management." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1750-1765. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch602
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