Business Oriented Systems Maintenance Management

Business Oriented Systems Maintenance Management

Malin Nordstrom (Linköping University, Sweden) and Tommy Welander (På AB, Sweden)
Copyright: © 2005 |Pages: 19
DOI: 10.4018/978-1-59140-366-1.ch014
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In the introduction to this chapter, we discuss some of the common problems in maintenance. In order to solve these problems, we find it necessary to think in a new way, including the relationship of businesses to the system maintenance. The world outside organisations changes continuously, and the business processes and functions must change with it. However, if we only maintain information technology (IT) and do not co-manage the business changes accordingly, IT will not change at the same pace as the business changes. It would result a gap between the business needs and services provided by the IT product. In that case, IT systems would not be able to provide sufficient business value. The main part of this chapter contains a management model for solving these problems, based on theoretical research and practical experience. The central theme of the model is the connection between the business needs and systems maintenance. This is achieved by maintaining maintenance objects rather than the systems, establishing micro-organisations for each maintenance object where business processes as well as the system are represented. Our proposed model is widely used in more than 50 organisations in Sweden. In conclusion, some future trends and central concepts of the model are discussed.

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Table of Contents
Khaled M. Khan, Yan Zhang
Khaled M. Khan, Yan Zhang
Chapter 1
Ned Chapin
Five key management considerations center on a basic fact—managers manage people in getting things done. As they manage the people in getting... Sample PDF
Managing Corporate Information Systems Evolution and Maintenance
Chapter 2
Darren Dalcher
This chapter highlights the pervasiveness of change in most developed systems, and the resulting implications on development practice. A key problem... Sample PDF
Design for Evolution: Fostering Continuity and Responding to Change
Chapter 3
Frank Niessink
In this chapter, we examine the differences between software maintenance and software development from a service point of view, and the consequences... Sample PDF
On the Maturity of Software Maintenance and Other IT Services
Chapter 4
Mira Kajko-Mattsson
This chapter presents the process of upfront corrective maintenance at the front-end support level. The chapter is logically divided into two parts.... Sample PDF
Upfront Corrective Maintenance at the Front-End Support Level
Chapter 5
Alok Mehta, George T. Heineman
There is a constant need for practical and cost-effective software evolution techniques. We have developed a novel evolution methodology that... Sample PDF
Evolving Legacy System Features into Fine-Grained Components
Chapter 6
Ying Zou, Kostas Kontogiannis
With the widespread use of the Web, distributed object technologies have been widely adopted to construct network-centric architectures, using XML... Sample PDF
Reengineering Legacy Systems Towards Web Environments
Chapter 7
Uwe Zdun
This chapter examines the use of patterns for reengineering legacy systems to the Web. Today reengineering existing (legacy) systems to the Web is a... Sample PDF
Applying Patterns for Reengineering to the Web
Chapter 8
Jianjun Zhao, Limin Xiang
Change impact analysis is a useful technique in software maintenance and evolution. Many techniques have been proposed to support change impact... Sample PDF
Architectural Slicing to Support System Evolution
Chapter 9
Alexandru C. Telea
Tool support for program understanding becomes increasingly important in the software evolution cycle, and it has become an integral part of... Sample PDF
An Open Architecture for Visual Reverse Engineering
Chapter 10
Kamran Sartipi, Kostas Kontogiannis
This chapter addresses the research challenges in the area of software architecture reconstruction and discusses the state-of-the-art and practice... Sample PDF
Software Architecture Analysis and Reconstruction
Chapter 11
Rafael Capilla, Juan C. Duenas
In this chapter we describe the product line models, and show how to apply them for developing and evolving Web products. A product line captures... Sample PDF
Evolution and Maintenance of Web Sites: A Product Line Model
Chapter 12
Zeljka Car
The chapter provides the insight into software maintenance process, its features, actors, activities and results, with the emphasis on the... Sample PDF
Software Maintenance of Process Modeling Line Model
Chapter 13
Lerina Aversano, Raffaele Esposito, Teresa Mallardo, Maria Tortorella
In e-business, addressing the technical issues alone is not enough to drive the evolution of existing legacy applications, but it is necessary to... Sample PDF
Evolving Legacy System Towards E-Business
Chapter 14
Malin Nordstrom, Tommy Welander
In the introduction to this chapter, we discuss some of the common problems in maintenance. In order to solve these problems, we find it necessary... Sample PDF
Business Oriented Systems Maintenance Management
Chapter 15
Evan W. Duggan
The correlation between the quality of information systems (IS) development practices, the products they shape, and systems maintainability has been... Sample PDF
Reducing IS Maintenance by Improving the Quality of IS Development Processes and Practices
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