Danish eGovernment Success Factors: Strategies and Good Practice Examples

Introduction

Over the years, digitisation has become a natural part of providing services throughout the public sector. Many elements of the actual production and provision of services and communication between citizens, businesses and the public sector have become electronic. A consequence of this development is that ongoing efforts need alignment with emerging and future challenges. This alignment is needed to fully exploit the possibilities arising from, and within, an increasingly digitalised society. In this context, Denmark has in the last decade repeatedly been highlighted as one of the most advanced examples in the world of eGovernment and technology use in the public sector - including good rankings in various Eurostat statistics, European Commission benchmarking (see Table 1), a second position on the 2005 and 2008 United Nations eGovernment Readiness Ranking etc.