MLA
Leung, Nelson K. Y. "A Re-Distributed Knowledge Management Framework in Help Desk." Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, IGI Global, 2011, pp. 1374-1381. https://doi.org/10.4018/978-1-59904-931-1.ch131
APA
Leung, N. K. (2011). A Re-Distributed Knowledge Management Framework in Help Desk. In D. Schwartz & D. Te'eni (Eds.), Encyclopedia of Knowledge Management, Second Edition (pp. 1374-1381). IGI Global. https://doi.org/10.4018/978-1-59904-931-1.ch131
Chicago
Leung, Nelson K. Y. "A Re-Distributed Knowledge Management Framework in Help Desk." In Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, 1374-1381. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-59904-931-1.ch131
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