MLA
Leung, Nelson. "A Re-Distributed Knowledge Management Framework in Help Desk." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 771-778. https://doi.org/10.4018/978-1-60960-783-8.ch221
APA
Leung, N. (2012). A Re-Distributed Knowledge Management Framework in Help Desk. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 771-778). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch221
Chicago
Leung, Nelson. "A Re-Distributed Knowledge Management Framework in Help Desk." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 771-778. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch221
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